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Culinary Content Coordinator Resume Example

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CULINARY CONTENT COORDINATOR
Professional Summary

Enthusiastic and people-oriented with strong interpersonal and teamwork skills. Known for exceeding customer expectations and maintaining poise and a sense of humor in stressful environments. Outstanding customer service skills and recognized by patrons for providing courteous and efficient service. Detail oriented, organized, and proactive when working in team environments and managing employees. Strong passion and desire for expanding knowledge in regards to food, beverage, and the developing restaurant culture. Bilingual: read and write fluently in English and speak fluently in Farsi

Skills
  • ServSafe Food Protection Manager Certification
  • Attended LEAD ( Leadership, Empowerment, Awareness, Development) classes provided by Polly's Pies, to enhance managerial and leadership skills
  • Micros Point of Sales System
  • Proficient in Microsoft Excel, Word, PowePoint
  • PLEX MRP
  • Sprout Social
Work History
Culinary Content Coordinator, 08/2017 to Current
Hestan Commercial Corporation – Anaheim, CA
  • Work with engineering department to provide product performance data and user-related feedback, such as ease-of-use and cleaning
  • Work with engineering and TestLab personnel to run standard performance testing per established standards, i.e.
  • Agency ( ANSI, UL, etc.), Consumer Reports, etc.
  • Develop Hestan performance standards for use to evaluate new products and competitors' units
  • Participate in the New Product Development (NPD) process
  • Document test results.
  • Write and distribute test reports to members of the development team detailing the results of the tests
  • Participate in customer training/education activities
  • Assist in the development of product literature by providing input to be included in the product manuals, such as maintenance and cleaning recommendations in the Care and Use guide
  • Assist in the creating of product literature, such as a cookbook, recipes or quick- use guide
  • Work with PLEX MRP systems for inventory management and assistance in logistics department
  • Maintain and stock Test Kitchen with supplies
  • Develop, write, and maintain standard procedures for Test kitchen
  • Run performance tests to evaluate competitive units and compare performance results
  • Work with service and engineering to resolve performance and customer-user issues
  • Head marketing team in social media content development
  • Manage, supervise, and execute all in-house catering
  • Recipe development for future cookbook and social media
  • Created YouTube videos on product use, maintenance and cooking step by step
  • Manage all social media influencers; draft contracts for social media influencers and partnerships
  • Headed launch of "Hestan Concierge", an on-line 24/7 customer relations and support program
Culinary Laboratory Coordinator , 06/2013 to 06/2017
California State Polytechnic University – Pomona, CA
  • Organizing and distributing operational supplies, perishable and non-perishable products, and equipment, through ordering, receiving, and purchasing requisitions for the restaurant, all laboratory courses, and special events
  • Monitoring monthly food and beverage inventory
  • Recording weekly beer and wine inventory; working with CellarTracker
  • Allocating and supervising student assistants and leaders responsibilities throughout the restaurant courses, student clubs, and Hospitality Management Council Building inspections
  • Programing and updating Micros Point of Sales System
  • Overseeing all maintenance on kitchen equipment
  • Processing purchase orders, payments, and disbursement vouchers
  • Maintaining current inventory and product information for faculty, staff, and students
  • Catering in-college events: Faculty and staff meetings and College graduation events
  • Recipe testing for student run restaurant and laboratory classes
  • Cooking demonstrations for students
  • Lecturing Healthy American Cuisine classes on healthy eating and cooking
  • Coordinating and assisting with College and University related events and activities not directly related to courses: Southern California Tasting and Wine Auction Hospitality Uncorked.
Culinary Laboratory Coordinator Assistant , 01/2013 to 06/2013
California State Polytechnic University – Pomona, CA
  • Responsible for maintaining and updating inventory for the laboratory classes at The Collins College of Hospitality Management
  • Provide assistance to the students in the Food and Beverage Operations class
  • Ordering for restaurant, laboratory classes, and special events
  • Help coordinate special events : Collins Connection and Board of Advisors Luncheon.
Management Support & Server, 08/2009 to 06/2013
Polly's Pies – Yorba Linda, CA
  • History of providing clear, polite, and positive communication with diverse guests and co-workers to ensure seamless order placement
  • Responsible for management closing and opening duties while assisting and leading team to efficient and timely completion of closing procedures
  • Supported staff by leading holiday preorder and walk-in purchases resulting in fast and efficient processing
  • Ordering produce and supplies for restaurant
  • Trained new staff members
  • Supervised employees during service hours and provided a comfortable working environment
  • Took evening inventory of menu items and created dialing prep sheets
  • Created daily par and baking sheets for bakers
  • Operated and maintained Aloha Point of Sales System
  • Performed daily and monthly cash sales and input them into Aloha Data Extraction.
Education
MBA: Business Administration, 05/2018
Chapman University, Argyros School Of Business & Economics - Orange, CA
Bachelor of Science: Hospitality Management, 06/2013
California State Polytechnic University, Pomona - Pomona, CA
  • Graduated cum laude
  • Graduated with 3.51 GPA
  • Dean's Honor Roll
  • Member of Eta Sigma Delata, International Hospitality Management Society
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Resume Overview

Companies Worked For:

  • Hestan Commercial Corporation
  • California State Polytechnic University
  • Polly's Pies

School Attended

  • Chapman University, Argyros School Of Business & Economics
  • California State Polytechnic University, Pomona

Job Titles Held:

  • Culinary Content Coordinator
  • Culinary Laboratory Coordinator
  • Culinary Laboratory Coordinator Assistant
  • Management Support & Server

Degrees

  • MBA : Business Administration , 05/2018
    Bachelor of Science : Hospitality Management , 06/2013

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