LiveCareer-Resume

csr supervisor resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Energetic Customer Services Representative Supervisor with 20+years of experience supporting employees and customers. Skilled in listening to customers and resolving problems according to company policy. Supportive leader with strong interpersonal skills created positive culture for team of 100 representatives. Effective Customer Service Associate with strengths in leadership and conflict-resolution excels in making customers feel heard. Quickly builds rapport with customers and makes sincere effort to understand and address concerns quickly. Collaborative approach to problem-solving results in increased customer and employee satisfaction.

Skills
  • Coaching and Mentoring
  • Complex Problem Solving
  • Motivational Leadership
  • Relationship Building
Experience
CSR Supervisor, 03/2023 - Current
Mount Sinai Medical Center Of Miami Beach Aventura, FL,
  • Monitored team of [Number] Customer Services Representatives to assess knowledge, tone and adherence to company policy.
  • Routed calls from multiple sites to correct personnel and assisted with complex cases.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
Supervisor, 02/2020 - 10/2023
Westrock Company Nashville, TN,
  • Trained staff to provide excellent customer service to challenging customers.
  • Led department and supported team leads with process and personnel needs.
  • Monitored team of [Number] Customer Services Representatives to assess knowledge, tone and adherence to company policy.
  • Coordinated schedule to maintain appropriate staff coverage.
  • Oversaw daily operations of [Type] department through combination of careful planning and troubleshooting.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Delegated work to staff, setting priorities and goals.
  • Interpreted and explained work procedures and policies to brief staff.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
CSR Supervisor, 06/2021 - 03/2023
Mount Sinai Medical Center Of Miami Beach Hialeah, FL,
  • Trained staff to provide excellent customer service to challenging customers.
  • Routed calls from multiple sites to correct personnel and assisted with complex cases.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Researched and prepared reports required by management or governmental agencies.
Chemical Laboratory Technician, 02/2018 - 04/2020
Danaher Newark, CA,
  • Documented test results, compiled data and reported on findings to supervisor.
  • Collected samples from production batches to test for impurities or issues.
  • Set up and maintained laboratory instruments using troubleshooting and correction of malfunctioning equipment.
  • Documented experiment findings in technical lab reports and data graphs.
  • Assessed quality and integrity of products against specifications.
  • Completed analyses of solids, liquids and gaseous materials to assess nature and reactivity.
  • Executed tests and experiments using chromatography.
  • Collaborated with scientists and engineers to coordinate work and determine solutions.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
High School Diploma: , Expected in 06/1993
-
Onsted High School - Onsted, Michigan,
GPA:
Status -
: Education, Expected in
-
Lee College - Baytown, TX
GPA:
Status -

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Resume Overview

School Attended

  • Onsted High School
  • Lee College

Job Titles Held:

  • CSR Supervisor
  • Supervisor
  • CSR Supervisor
  • Chemical Laboratory Technician

Degrees

  • High School Diploma
  • Some College (No Degree)

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