I have many years experience with customer service both phone and in person. I love working with people and meeting new challenges.
Typing Speed 50 Words Per Minute
EMail Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners, Printers, etc)
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, Word Perfect, etc)
Ten key by touch
Phone technical support
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
10/2015 to 05/2017
CSR phone agent W@HTeleperformance USA － Salt Lake City, UTHandled incoming calls from customers for Ann Taylor, Loft and Lou and Grey. Earned “Top Seller” for two consecutive quarters in 2016. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. .
09/2007 to 04/2014
Online Tech SupportSitel Operating Corporation － San Angelo, Texas
Helping Capital One customers with website questions.
06/2004 to 04/2005
Front Desk/SalesDays Inn － San Angelo, Texas
Handled heavy phone traffic with an excellent phone and professional etiquette.
reservations and walk-in, handled outside sales and maintenance reports.
10/2001 to 06/2003
Claims Examiner IIBlue Cross Blue Shield － San Angelo, Texas
I entered data to claims forms, then processed completed claims for payment or declined
payment according to requirements of HMO, or PPO departments.
Cash handling, Shipping and receiving, Professional and friendly Careful and active listener, Multi-tasking, Client Relations, Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Type  WPM,