csr manager resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching with a track record of managing a wide variety of customer service issues quickly and efficiently.
Highlights
Exceptional customer service
Debt and credit management
Safe and vault operation
Reliable
Excellent communication skills
Friendly
Energetic
Approachable
Flexible
Team player
Strong work ethic
Organized
Cash dispenser operation
Accomplishments
Leadership
Developed advanced physical filing system to handle high-volume paperwork needs for growing department.
Reduced staff turnover by implementing several well-received team and morale-building programs. Served as key contributing member to Leadership team.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.
Experience
11/2012 to 02/2017
CSR/ManagerLyon Communities – Newport Beach, CA,
Job Duties
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed and issued money orders for customers.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Performed store opening duties, including counting cash drawers and checking all forms and making sure they are stocked up at each station.
Trained new quality customer service representatives.
Provided detailed monthly reports and updates to senior management.
Provided a high level of leadership support to representatives and clients.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved customer questions, issues and complaints.
Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
09/2012 to 11/2012
Assistant ManagerFogo De Chao – The Woodlands, TX,
Worked as a team member performing cashier duties, product assistance and cleaning.
Assisted customers with store and product complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Stocked and rotated inventory regularly.
Organized the store by returning all merchandise to its proper place.
Processed merchandise returns and exchanges.
2009 to 01/2010
CSRCashland – City, STATE,
Implemented financial planning recommendations.
Maintained confidentiality of client information.
Processed loan payments
Handled, counted and documented cash
Balanced cash drawers and safe.
Scanned and filed forms, reports, correspondence and receipts.
Operated office equipment such as copiers and fax machines.
Entered information into computer databases.
Reviewed files to check for complete and accurate information.
Education
Expected in 2003 to to
High School Diploma: Chesapeake High School - Chesapeake, Ohio GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.