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CSR/Dispatcher/Fulfillment/Billing Resume Example

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CSR/DISPATCHER/FULFILLMENT/BILLING
Summary

  • Highly enthusiastic customer service and warehouse professional with 3 years client interface experience.
  • Forklift Certified.
  • Experienced in Administrative Dispatching/Fulfillment/Billing/Admin Operations.
  • Fluent with Microsoft Office programs (Word/Excel/Outlook/etc...)
  • Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • 3 years of warehouse experience.
  • Personable and responsible Cashier with 5 years in retail and customer service.
  • Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
  • Worked with company systems such as Live Support, Truck Mate, 3PL, and diligently completed all assigned tasks, working overtime as needed.
  • Customer Service Expert, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Highlights
  • Forklift Certified
  • Fluent with Microsoft Office programs.
  • Tech Savvy
  • Attention to detail
  • Professional Warehousemen
  • Safety/Guideline knowledge
  • Administrative Experience
  • Billing Experience
  • Fulfillment Experience
Education
LeadershipStanislaus Military Academy － City, State, US
Graduated with a 4.0 GPA.
Top 5% of my class. Public representative for my schools funding. Attended Boot Camp and was promoted 2 times during the process due to academic and leadership skills.
Experience
07/2016 to 03/2017
CSR/Dispatcher/Fulfillment/BillingCompany Name － City, State
  • Received and distributed large volumes of emails and phone calls throughout the day in regards to pick ups and deliveries ranging 80 miles from our branch.
  • Maintained perspective of all 12 drivers en route, while assisting them with any issues.
  • Routinely scheduled appointments for residential and industrial deliveries.
  • Coordinated nightly loops which consisted of preparing predesignated freight into a trailer and manifesting this freight in a precise manor.
  • Billed executive accounts and clients routinely.
  • Administrative filing and processing. 
  • Overseer of warehouse operations daily. 
  • Accurately logged all on hand inventory including allocations using Microsoft Excel.
  • Created office meme's in regards to warehouse regulations and safety/security guidelines.
01/2015 to 07/2015
Quality Assurance/ Pallet builderCompany Name － City, State
  • Started out as a pallet builder maintaining a speed of 15min per 34 case pallets.
  • Then proceeded to become Quality Assurance for the packaging line.
  • Trained new employees quarterly.Organized weekly sales reports for the sales department to track product success.
  • Created new processes and systems for increasing customer service satisfaction.
11/2013 to 01/2015
Overnight Stocker/ ClerkCompany Name － City, State
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges, aswell as Prevented store losses using awareness, attention to detail and integrity.
  • I have trained 4 new employees quarterly.
  • Computed accurate sales prices for purchase transactions and worked as a team member performing cashier duties, product assistance, and cleaning.
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Resume Overview

School Attended

  • Stanislaus Military Academy

Job Titles Held:

  • CSR/Dispatcher/Fulfillment/Billing
  • Quality Assurance/ Pallet builder
  • Overnight Stocker/ Clerk

Degrees

  • Leadership

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