CSR/Dispatcher/Fulfillment/Billing Resume Example
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CSR/DISPATCHER/FULFILLMENT/BILLING
Summary
- Highly enthusiastic customer service and warehouse professional with 3 years client interface experience.
- Forklift Certified.
- Experienced in Administrative Dispatching/Fulfillment/Billing/Admin Operations.
- Fluent with Microsoft Office programs (Word/Excel/Outlook/etc...)
- Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
- 3 years of warehouse experience.
- Personable and responsible Cashier with 5 years in retail and customer service.
- Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
- Worked with company systems such as Live Support, Truck Mate, 3PL, and diligently completed all assigned tasks, working overtime as needed.
- Customer Service Expert, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Highlights
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Education
LeadershipStanislaus Military Academy － City, State, US
Graduated with a 4.0 GPA.
Top 5% of my class.
Public representative for my schools funding. Attended Boot Camp and was promoted 2 times during the process due to academic and leadership skills.
Experience
07/2016 to 03/2017
CSR/Dispatcher/Fulfillment/BillingJIT TRANSPORTATION － City , STATE
- Received and distributed large volumes of emails and phone calls throughout the day in regards to pick ups and deliveries ranging 80 miles from our branch.
- Maintained perspective of all 12 drivers en route, while assisting them with any issues.
- Routinely scheduled appointments for residential and industrial deliveries.
- Coordinated nightly loops which consisted of preparing predesignated freight into a trailer and manifesting this freight in a precise manor.
- Billed executive accounts and clients routinely.
- Administrative filing and processing.
- Overseer of warehouse operations daily.
- Accurately logged all on hand inventory including allocations using Microsoft Excel.
- Created office meme's in regards to warehouse regulations and safety/security guidelines.
01/2015 to 07/2015
Quality Assurance/ Pallet builderJust Desserts － City , STATE
- Started out as a pallet builder maintaining a speed of 15min per 34 case pallets.
- Then proceeded to become Quality Assurance for the packaging line.
- Trained new employees quarterly.Organized weekly sales reports for the sales department to track product success.
- Created new processes and systems for increasing customer service satisfaction.
11/2013 to 01/2015
Overnight Stocker/ ClerkFoodmaxx － City , STATE
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges, aswell as Prevented store losses using awareness, attention to detail and integrity.
- I have trained 4 new employees quarterly.
- Computed accurate sales prices for purchase transactions and worked as a team member performing cashier duties, product assistance, and cleaning.
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Resume Overview
School Attended
- Stanislaus Military Academy
Job Titles Held:
- CSR/Dispatcher/Fulfillment/Billing
- Quality Assurance/ Pallet builder
- Overnight Stocker/ Clerk
Degrees
- Leadership
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