Csm Manager Electronic Phoneonnection Bakery Deli resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced customer service solving poblem professionally with over 20 + years of experience in Sales and Retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. customer service with over 20 + years of successful experience in software and computers. Recognized consistently for performance excellence and contributions to success in Retailer industry. Strengths Sales and customer satisfaction backed by training in yeas experience. Multi-talented multitasking consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. . Motivated to learn, grow and excel incompany tasks.

  • Role modeling
  • Project manager supervision
  • Customer delivery expertise
  • Delivering reviews
  • Company guidelines
  • Guidelines understanding
  • Safety and health modeling
  • CSM exercise leader
  • Trend modeling and analysis
  • Equal Employment Opportunity guidelines
  • Data Modeling Design
  • Mail-sorting and delivery sequence
  • On time project delivery
  • Community guidelines enforcement
  • Ethics committee guidelines
  • Delivery claims
  • Package pickup and delivery
  • CSM designation
  • Modeling and simulation expertise

Software: Microsoft Word Excel WordProcessor Microsoft Office Microso Powerpoint Quickbooks and more.

Work History
CSM Manager Electronic Phoneonnection Bakery Deli, 03/2016 to Current
Rocket Farm RestaurantsAtlanta, GA,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolv all types with customer employee and online Grocery problems, improved operations and provided exceptional client support.
  • Handled numerous call to address customer inquiries and concerns.
  • Led team in delivery of numerous of project, resulting in excellent results.
  • Increased customer satisfaction by resolving processor customer service issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Saved a lot of shink by implementing cost-saving initiatives that addressed long-standing problems.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked wih angry customers to understand needs and provide 100% professional customer satisfacton service.
Drive-Thru Cashier, 03/2014 to 02/2018
Mcdonald'sElizabethtown, KY,
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Processed payments and counted change to complete transactions.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Cooked batches of food according to standard recipes.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
Head Cashier, 03/2000 to 02/2013
Office DepotCity, STATE,
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Built effective training and coaching strategies to optimize team performance.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Increased customer loyalty and retention.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Evaluated professionalism of checkouts every timeframe and kep team members on top of cleaning tasks
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Educated customers on promotions to enhance sales.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
GED: , Expected in 08/1991
Lee Adult - Leesburg, FL,

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Resume Overview

School Attended

  • Lee Adult

Job Titles Held:

  • CSM Manager Electronic Phoneonnection Bakery Deli
  • Drive-Thru Cashier
  • Head Cashier


  • GED

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