I am in search of meaningful employment where I can utilize my excellent interpersonal skills, and compassion for those who are struggling to provide outstanding customer service.
I worked at the Bristol Neighborhood Service Center as an office Manager and Supervisor of two employees at the Bristol center. I started out as an assistant and worked my way up the ladder. I worked with low-income families with varies services to help them get back on their feet. My duties included: eligibility determination, greeting all clients, data entry, I also helped train new employees if needed, answering the phones, faxing, photocopying, scanning documents, daily emailing, scheduling appointments, daily cleaning, ordering office supplies, and most importantly customer service. My job was to take care of all client's needs and in my job that was the most important part was the face to face contact I had with my clients.
Very familiar with Microsoft Office,Excel, and Outlook.
I worked at Southern Title Loans as the Office Manager. I started out as a customer service representative and worked my way up to Office Manager. I provided services such as Payday Loans and Title Loans. I provided services to clients in the Tennessee and Virginia area. My duties included: greeting customers, answering phones, eligibility determination, processing loans for payday and title loans, data entry, scheduling appointments, posting payments, collections calling daily for unpaid loans and or late loans, writing checks through Quickbooks for title loans, filing, photocopying, faxing, daily emailing, ordering of office supplies, handling of all monies, balancing cash drawer, daily bank deposits, meetings with upper management once a month for progress reports. At Southern Title Loans we used their particular database but I also used: Microsoft Office, Word, and Quickbooks.
I worked as a Center Manager of a Payday Lending company. I supervised only one employee due to location. My duties were as follows: scheduling of my employee and progress reports, greeting all customers, excellent customer service, loan processing, data entry, posting payments, daily collection calls for unpaid and or late payments, answering phones, filing, faxing, scheduling of appointments, daily emailing, daily balancing of cash drawers and daily bank deposit drops, marketing to bring in more business, calls to upper management once weekly for progress reports, ordering of office supplies and marketing supplies, cleaning of the office. The most important role was to be excellent at customer service and to be a team and work together.
At Check into Cash I worked with thier particular databases and I also used Microsoft Office and Word.
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