Lowe's
April 2012 to
Current
CSA in Kitchen Cabinets
Pikeville,
KY
Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandizes based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandizes. Communicated all merchandizes needs or issues to appropriate supervisors. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service associates when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints.Organized the store by returning all merchandizes to its proper place. Generated leads for new sales through telephone and email contact with customers. Processed merchandizes returns and exchanges. A member of the 2014 Voice Team.
Wal-Mart
May 2011 to
April 2012
People Greeter
Pikeville,
KY
Stand long hours at the front doors and greet everyone coming in. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided back-up for other customer service representatives when needed.
Pebbles
August 2010 to
February 2011
Supervisor and Over Shoe Department
Pikeville,
KY
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Trained new employees quarterly. Excelled in exceeding daily credit card application goals. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Designed and suggested new display ideas to improve accessibility to merchandizes, which increased sales. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Accurately logged all daily shipping and receiving orders. Regularly sought opportunities to up sell and add on additional merchandizes. Communicated all merchandizes needs or issues to appropriate supervisors. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandizes to its proper place. Replenished merchandizes shelves with items from the stockroom. Processed merchandizes returns and exchanges. Maintained a clean and organized station.
Magic Mart
May 2002 to
March 2010
Cashier 1 and part time Cash Office
Pikeville,
KY
Processed merchandizes returns and exchanges. Replenished merchandizes shelves with items from the stockroom. Organized the store by returning all merchandizes to its proper place. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Stocked and rotated inventory regularly. Communicated all merchandizes needs or issues to appropriate supervisors. Regularly sought opportunities to up sell and add on additional merchandizes. Recommended, selected and helped locate merchandizes based on customer needs and desires. Managed cash stock and inventory balances accurately. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations. Compiled weekly monetary reports and records for store managers. Assisted customers with store and product complaints. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Expressed appreciation and invited customers to return to the store. Designed and suggested new display ideas to improve accessibility to merchandizes, which increased sales. Worked as a team member performing cashier duties, product assistance and cleaning. Computed accurate sales prices for purchase transactions. Cross-trained and provided back-up for other customer service representatives when needed. Achieved high sales percentage with consultative, value-focused customer service approach. Trained new employees quarterly. Prevented store losses using awareness, attention to detail and integrity. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Cash handling, Professional and friendly, Careful and active listener, Multi-tasking, Customer Service, Use a Printer, Computer, and Fax machine
