csa ii resume example with 20+ years of experience
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
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- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Troubleshot shortages and overages to support quality control efforts.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Followed policies and procedures to meet or exceed established performance requirements.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Maintained adequate staffing to meet objectives within budget.
- Supported children's cognitive, social and emotional development
- Cleaning and sanitation of equipment
- Read stories and played age-appropriate games with children
- Protected children with good safety and security policies
- Encouraged children to create, explore and learn with confidence
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Sterilized and maintained veterinary care instruments and equipment.
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Resume Overview
School Attended
- College of Southern Idaho
- North Gem Senior High School
Job Titles Held:
- CSA II
- Manager
- Care Provider
- Veterinary Assistant
Degrees
- AA
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy