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crossed trained supervisor resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Over 23 years of experience, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Self-motivated and confident in making independent decisions
  • Issue resolution and negotiation
  • Proven skill in persevering to solve customer issues
  • Strong training skills
  • Customer Service
  • Training and Development
  • Active Listening
  • Planning and Coordination
  • Critical Thinking
  • Decision-Making
  • Cultural Awareness
  • MS Office
  • Written Communication
  • Interpersonal Communication
  • Self-Motivated
  • Teamwork and Collaboration
Work History
05/2021 to Current
Crossed Trained Supervisor Sun Country Airlines Minneapolis, MN,
  • Train new agents with all duties within FAA/TSA guidelines
  • Assigned job tasks to workers according to unloading and loading schedules.
  • Coordinated work assignments, monitored performance, and trained workers on relevant job duties.
  • Executed appropriate load plans and proper load balance to maintain safe vehicle operation.
  • Maintained a safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
03/2020 to 05/2021
Ramp Agent Piedmont Airlines City, STATE,
  • Loaded and unloaded passenger baggage
  • Operated conveyor belts, push-back tractors, and aircraft tugs daily
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Connected electrical power units and service hoses to aircraft
  • Exceeded specific team goal by partnering with staff to share and implement best practices
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Verified quantity and description of materials received by checking merchandise against packing list.
09/2016 to 04/2020
Senior Reimbursement Counselor/Patient Care Coordinator AmerisourceBergen City, STATE,
  • During the training process, I was selected to be a mentor in assisting and helping other agents grasp the process of a benefit verification specialist, helping them understand patient plus, the correct process to document a patients record, and understand the benefits provided
  • Promoted to a quality analysis with in a months' time shortly after training was completed
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • During our busiest time of year, I received an award for meeting and exceeding goal for each week as a quality analysis
  • Assist patient to gain access to life saving medication and help from the start to finish, and each year thereafter with prior authorization approvals, denials, and appeals process
  • Updated patient and insurance data and input changes into company's computer system.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Liaised between hospital departments to facilitate effective communication.
  • Measured effectiveness with team and implemented recommendations for long-term improvements.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
11/2003 to 04/2016
Senior Customer Care Lead Shutterfly Inc City, STATE,
  • Resolved concerns with products or services to help with retention and drive sales.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Navigated multiple computer systems and applications to find information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Maintained and managed customer files and databases.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
Education
Expected in 07/2013 to to
Bachelor of Science Degree: Business Management
University of Phoenix - Online,
GPA:

Accomplishments Received Award for most admired employee for training and boosting moral at Piedmont Airlines Received Mentorship reward while still in training at AmerisourceBergen Received Great Leadership award for exceeding team goal metrics year after year at Shutterfly, INC

Accomplishments

Received Award for most admired employee for training and boosting moral at Piedmont Airlines

Received Mentorship reward while still in training at AmerisourceBergen

Received Great Leadership award for exceeding team goal metrics year after year at Shutterfly, INC

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Crossed Trained Supervisor
  • Ramp Agent
  • Senior Reimbursement Counselor/Patient Care Coordinator
  • Senior Customer Care Lead

Degrees

  • Bachelor of Science Degree

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