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crisis program supervisor resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivated Program Supervisor adept at accomplishing program objectives in an efficient and accurate manner through effective staff training and supervision. Prepared to apply 8 years' experience in challenging new role. Analytical and compassionate Program Supervisor with 10 plus years of experience people leading and improving the work environments with positive structure. Dedicated to bringing order to otherwise chaotic lives by organizing and executing clear and beneficial services to the current programs. Up-to-date, computer-savvy professional with thorough and practical regulatory knowledge.

Skills
  • Counseling
  • Operational leadership background
  • Staff training experience
  • Project coordination
  • Policy and procedure improvements
  • Performance standards and analysis
  • Program leadership
  • Can-Do Attitude
  • Crisis Intervention
  • Data Collection
  • employee relations
  • Critical thinking
  • Reporting requirements understanding
  • Document management skills
  • Staff development expertise
  • Partnership development
  • Budget coordination
  • Client Intake
  • Written And Verbal Communication
  • Community Resources
  • Case Management
Experience
Supervisor Patient Experience, 08/2021 - Current
Hennepin County , ,

The Supervisor, Patient Experience and Public Space Operation is responsible for providing daily oversight and direction for the 24/7 operation of all public space areas which support positive first impressions in the Emergency Department, The James Cancer center, and Critical Care Tower guest entrance as well as managing patient flow and guest activity in all (cancer and non-cancer) waiting spaces, James lobby spaces including Brain and Spine Hospital and waiting spaces in surgery and procedural waiting areas and critical care waiting areas. The Supervisor, Patient Experience and Public Space Operation recommends and assists in implementing appropriate models of service and assists with resource planning, annual appraisals and the orientation of new staff. The Supervisor, Patient Experience and Public Space Operation may cover additional manager responsibilities, as necessary, in the manager's absence, or should a vacancy occur. The Supervisor, Patient Experience and Public Space Operation will demonstrate positive interactions with patients, families and staff creating a seamless environment that will model and create an optimum patient experience which will be a positive reflection on overall patient satisfaction.

Responsible for Daily Coverage spanning over 24 hours, Daily and Weekly Kronos Edits, Best Practice updates, one-on-one coaching and supervision staff, creating and maintaining Excel documents, creating and maintaining MS Team Department Channel.

Sales Associate Manager, 02/2014 - 06/2022
Accenture Contractor Jobs Walnut Creek, ,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Conducted structured interviews and training for new hires
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Trained newly hired top talent to fill key positions and maximize productivity.
Patient Experience Coordinator, 05/2021 - 08/2021
Rock County , ,
  • The Patient Advocate is responsible for providing personalized guidance and support that promotes a positive patient/family experience throughout their care continuum at The James. Activities include greeting new admissions, and ensuring all clinical and service related needs are met by proactive rounding, anticipating and identifying needs, soliciting input and addressing any issues or concerns. This individual will enhance guidance, communication and collaboration while patients are in the facility and act as key oncology liaison between physicians of record, referring physicians and the admitting physician and will coordinate support and connectivity at post-discharge. The Patient Advocate will build relationships with patients, families, staff and physicians creating a seamless environment that will model and create an optimum patient experience which will be a positive reflection on overall patient satisfaction.
Crisis Program Supervisor, 11/2019 - 05/2021
Sex Abuse Treatment Center City, STATE,
  • Provide supervision for the SATC crisis team per diem employees (18), supervision for the full time crisis worker community liaisons employees (4), administration supervision for crisis intervention counselor employees (4) and coordinate and manage the crisis program.
  • Case management, follow-up, program supports, MDT, and chart reviews of every case and hotline call for clients that comes through the SATC crisis program.
  • Planned, directed, coordinated and monitored multiple behavioral health services and programs and complied with licensure, certification, accreditation and hospital requirements.
  • Increased business revenue through proactive management of relationships and grant strategies.
  • Verified accuracy of programming logs and conformance with State rules and regulations.
  • Promoted trauma focus approaches and advocacy programs by establishing professional relationships with community members and crisis program staff.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, maintaining 24 hour crisis employees shift scheduling for crisis staff and physicians on-call, answering and forwarding calls and creating business letters and records.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Liaised between clients and community agencies to arrange assistance in housing, education and advocacy for clients.
  • Coordinated care for medically-complex patients experiencing difficulties obtaining social services.
  • Attended and present at meetings, training, conferences and seminars to advance professional knowledge.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Conducted structured interviews
  • Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
Crisis Worker/ Community Liaison, 08/2018 - 11/2019
Company Name City, State,
  • Respond to ER calls, coordinates the medical-legal process, coordinating the proper collection and transfer of forensic medical-legal evidence, preparing written reports, and maintaining up-to-date knowledge of any changes in protocol.
  • Children's Justice Center (CJC) advocacy with parents and children at the CJC, coordinate as a support advocate with CJC, HPD, and CWS on children’s cases.
  • Provide crisis support, reducing the urgency of crisis with understanding and providing answers to many parent and child questions, on-site crisis counseling.
  • Advocacy support for parents and children weekly at the Pediatric 120 hr Clinic.
  • Knowledgeable of human trafficking and high-risk victims, coordinate care with MDT specific to trafficking clients and coordinating HRV clinic with specific physician's for HRV clinic.
  • Helped clients to identify and develop coping techniques.
  • Assessed risk to client, loved ones or general public through established evaluation procedures.
  • Helped callers and texters to SATC hotlines by providing individualized and caring support.
  • Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
  • Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
Crisis Worker, 07/2018 - 08/2018
Company Name City, State,
  • Respond to Emergency room to provides crisis intervention, counseling to sexual assault victims and their families.
  • Coordinates the medical-legal process, proper collection and transfer of forensic medical-legal evidence, preparing written reports, and maintaining up-to-date knowledge of any changes in protocol.
  • Provides information to victims about the legal system and options for police reporting, providing assistance and emotional support.
  • Understanding the culture, history, the social and economic structure of Hawaii.
  • Provided emergency crisis response services by phone.
Education and Training
Master of Arts: Clinical Mental Health Counseling - CACREP, Expected in 05/2025
-
Liberty University - Lynchburg, VA,
GPA:
Status -
Master of Arts: Human Services Counseling-Crisis Response and Trauma, Expected in 2016
-
Liberty University - Lynchburg, VA
GPA:
Status -
Bachelor of Science: Psychology, Expected in 2013
-
University Of Phoenix - Tempe, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Liberty University
  • Liberty University
  • University Of Phoenix

Job Titles Held:

  • Supervisor Patient Experience
  • Sales Associate Manager
  • Patient Experience Coordinator
  • Crisis Program Supervisor
  • Crisis Worker/ Community Liaison
  • Crisis Worker

Degrees

  • Master of Arts
  • Master of Arts
  • Bachelor of Science

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