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Crisis Lead Clinician Resume Example

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CRISIS LEAD CLINICIAN
Professional Summary

After graduating with a Bachelor's Degree in Psychology in 2015, I have been employed in the Human Services field, for the last 6.5 years, including a few roles that were comparable to that of a Social worker. I am eager to advance my career, with my long term goal to be a LCMSW, to further my ability to help others.

Accomplishments
  • Supervised a team of 7 Crisis Clinicians.
  • Assisted in the development and implemeedt a new program to help bridge the gap in social barriers with high utilizer patients in a local emergency room, with the goal to decrease visits.
  • Recorded a 23% YOY decrease in super-utilizer visits within the first year of implementation of MAX series program.
  • Spearheaded the development and implementation of a new 24-7 Crisis Service Hotline, in order to better support clients in the local community.
Skills
  • Enthusiastic, creative, and eager to assume increased responsibility
  • Exceptional communicator
  • Proven Self-Starter
  • Exemplary organizational & time management skills
  • Coaching
  • Leadership

  • Teambuilding

  • Self-motivated professional

  • Supervision

  • Critical thinking

  • Flexible & Adaptable

  • Organization and Time management

Work History
Crisis Lead Clinician, 10/2020 to 02/2021
Company Name – City, State
  • Developed department policies, processes, and procedures, which motivated staff and resulted in increased efficiencies, outreach & engagement.
  • Actively supervised and provided support to seven (7) Crisis Clinicians, who interacted daily with clients to provide crisis support and intervention.
  • Spearheaded the development and implementation of a new 24-7 Crisis Hotline Service, in order to better support clients in the local community.
  • Regularly resolved critical issues in a time-sensitive environment through proven analytical and interpersonal skills.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized workflows to meet any daily demand.
Community Resource Advocate, 11/2017 to 10/2020
Company Name – City, State
  • Facilitate monthly discussions involving management and multiple community agencies to proactively develop efficient and effective cost-saving strategies.
  • Drive coordinated dialogue and bridge communications between providers, patients, and physicians to assist all participants through the continuum of services identified in a well-developed approach.
  • Identify, assess, council, and educate individuals about alternative resources that provide needed supports.
  • Continually directed, developed and motivated patients as well as “Coaching Up” to staff regarding individualized strategic programs to ensure follow-through and improve success rates.
  • Constantly monitored activity effectiveness to maximize results and ensure quality care.
  • Recorded a 23% YOY decrease in super-utilizer visits within the first year.
  • Worked with clients to improve life choices and maximize benefits of programs.
Medicaid Service Coordinator, 06/2016 to 11/2017
Company Name – City, State
  • Managed a caseload of approximately 30 clients.
  • Developed and maintained detailed ISPs designed to meet the needs of individuals with developmental disabilities, TBI's, mental illnesses, behavioral issues, and/or those at risk for nursing home placements.
  • Assisted individuals with developmental disabilities and their families to gain access to services, resources, and supports in the community.
  • Provided service and resource assistance include medical, social service linkage, advocacy, school placement, recreation, respite, vocational, and any other service an individual need.
  • Provided Medicaid Service Coordination service to eligible individuals as per Medicaid regulations and guidelines; including intake, assessment, service planning, linkage, referral and follow up.
  • Research dand determined eligibeility for Medicaid services.
Medicaid Service Coordinator, 12/2013 to 06/2016
Company Name – City, State
  • Managed a caseload of approximately 30 clients.
  • Developed & maintained ISPs designed to meet the needs of individuals.
  • Actively assisted individuals with developmental disabilities and their families to gain access to services, resources, and supports in the community to enhance and their overall quality of life.
  • Monitored Individual's health and safety needs.
  • Worked with medical teams, patients and families to implement effective treatment plans.
Education
Associate of Science: Psychobiology, 05/2015
SUNY College At Plattsburgh - City, State
  • Member of Psi Chi International Honor Society in Psychology
Associate of Arts: Liberal Arts And General Studies, 05/2013
North Country Community College - City
  • Dean's List (2011)
Associate of Arts: Liberal Arts And General Studies, 2011
Clinton Community College - City, State
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Resume Overview

School Attended

  • SUNY College At Plattsburgh
  • North Country Community College
  • Clinton Community College

Job Titles Held:

  • Crisis Lead Clinician
  • Community Resource Advocate
  • Medicaid Service Coordinator

Degrees

  • Associate of Science : Psychobiology , 05/2015
    Associate of Arts : Liberal Arts And General Studies , 05/2013
    Associate of Arts : Liberal Arts And General Studies , 2011

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