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Criminal Law Intern Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building , customer service skills with 5 plus years of retail and leadership experience . Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Leadership
  • Decision making
  • Time Management
  • Motivational
  • Prioritizing & Planning
  • Coaching a large team
  • Interpersonal & communication skills
  • Motivational & customer relationship skills
  • Knowledgeable of store products
  • Superior knowledge of regulatory & safety polices
  • Conflict resolution
  • Systems and automation applications
  • Brand management
  • Capital improvement planning
  • Proficiency with Microsoft Office, Email, Excel , Store Operation - Related Applications
Experience
Legal Clerk /Call Center Representative, 06/2019 to 08/2019
Audioeye, Inc.Portland, OR,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Trained new employees on processes to promote productivity team-wide.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Legal Prime Clerk / Call Center Representative
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints about the PG&E Corp chapter 11 bankruptcy filing
  • Prepared, completed and processed customer account forms and database changes.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company
  • Database.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address
  • Diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Reviewed customer data
  • To assess current issues and determine potential solutions.
  • • Managed customer expectations by clarifying needs, identifying options and recommending services.
Cross Country Team Captain , 08/2017 to 11/2018
Bowie State UniversityCity, STATE,
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
  • Led the team throughout the season through good and bad times
  • Led team practices when coach was out of town , away for holidays , sick , performing coaching & recruiting duties.
  • Communicated effectively with coaches and fellow athletes, including organizing meetings.
  • Implemented workouts and practice drills effective in boosting athletes' stamina and improving overall skills.
  • Planned strategies and selected optimal team lineups to execute game plans.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Worked closely in training capacity with fellow student-athletes during off-season.
  • Developed exercise regimens targeting individual athlete needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Motivated and encouraged teammates to communicate more openly and constructively with each other.
Criminal Law Intern, 02/2016 to 05/2016
Prince George’s Circuit CourtCity, STATE,

• Attended court sessions and staff meetings to keep minutes

• Assisted attorneys in investigations

• Drafted legal papers including complaints, summons and interrogatories

• Interviewed clients and witnesses to verify essential case information

• Processed summons, subpoenas, appeals and motions

• Provided clerical support to judicial staff by maintaining mail, circulating office materials, and

fulfilling individual staff requests

• Handled all telephone calls, meeting plans and conference organization requirements

• Managed communication with courts regarding status of petitions and granted orders

  • Demonstrated and maintained professionalism in stressful and challenging legal situations.
  • Took part in both internal and external meetings.
Track & Field Distance Team Captain, 09/2011 to 09/2012
Prince George’s CommunityCity, STATE,
  • Attended all scheduled practices and training sessions to maintain peak athletic performance.
  • Lead a team to 10 plus men
  • Communicated with diverse group of fellow athletes, coaches and game officials to maintain positivity and good sportsmanship.
  • Maintained optimal physical fitness levels through active training, nutritional optimization and positive lifestyle choices.
  • Studied competitors to understand different strategies and gain important advantages.
  • Represented team at professional sporting activities, in media interviews and in support of charitable causes.
Supervisor Trainee/Team Lead, 09/2010 to 09/2012
Target CorporationCity, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Lead a team of 10 store employees
  • Helped open and close store with store manager
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Reviewed employee performance every month and delivered constructive feedback to improve weaknesses.
  • Supervised five customer service calls per week to track support issues and improve operating procedures.
  • Recruited and trained 10 employees for grocery, toys , and sales department.
Sales Associate, 09/2008 to 09/2010
TargetCity, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built trusting relationships with customers by making personal connections.
  • Offered product and service consultations and employed upselling techniques.
  • Acted as initial contact in addressing customer concerns.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Negotiated and closed deals with minimal oversight.
  • Processed orders through company system and coordinated product deliveries.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Worked with fellow sales team members to achieve group targets.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
Education and Training
Master of Science: Cyber Security , Expected in
Kennesaw State University - Kennesaw, GA
GPA:
Bachelor of Science: Sociology, Expected in 05/2019
Bowie State University - Bowie, MD
GPA:
Associate of Applied Science: Criminal Justice, Expected in 05/2017
Prince George's Community College - Upper Marlboro, MD
GPA:

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Resume Overview

School Attended
  • Kennesaw State University
  • Bowie State University
  • Prince George's Community College
Job Titles Held:
  • Legal Clerk /Call Center Representative
  • Cross Country Team Captain
  • Criminal Law Intern
  • Track & Field Distance Team Captain
  • Supervisor Trainee/Team Lead
  • Sales Associate
Degrees
  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science