Self-motivated individual with extensive knowledge of leadership theories, concepts and practices. Adept at building strong relationships with co-workers and management. Demonstrated ability to provide outstanding customer service through both face-to-face interactions and by ensuring products and services meet expectations. Excellent interpersonal communication and conflict resolution skills.
Skills
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Word
Web Browser Software
Microsoft PowerPoint
Leadership
Teambuilding
Decision-making
Problem resolution
Collaboration
Training & Development
Relationship building
Working collaboratively
Experience
Crew Member, 10/2018 to Current Getgo – Wadsworth, OH,
Managed the register and ensured outstanding customer service.
Acted as lead crew member standing in for management when needed, and providing team supervision and customer support.
Trained new crew members on proper processes, techniques and customer service.
Provided delivery services to customers.
Demonstrated proper food safety practices by accurately completing quality control checklist. Assisted management in preparation for onsite inspections.
Kept restaurant lobby, front counter, kitchen and restrooms neat and clean throughout shift.
Prepared quality products while maintaining portion control and presentation within service goal times.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Remained mindful of workplace safety according to predetermined specifications.
Drove team success by completing assigned task quickly and accurately.
Packed all fast food products in approved containers, cups and bags.
Physically loaded, unloaded, and/or sorted packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, and placing packages in a safe and efficient manner.
Disposed of debris and hazardous materials properly to avoid contamination.
Culled knowledge of safety standards to ensure proper handling of hazardous packages.
Resolved conveyor system issues by clearing jams and blockages.
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Identified safety hazards and notified management to determine proper resolution of issues.
Crew Member, 02/2018 to 05/2018 Getgo – Lakewood, OH,
Worked the register and in the kitchen preparing food.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Prepared quality products while maintaining portion control and presentation within service goal times.
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Remained mindful of workplace safety according to predetermined specifications.
Upheld high standards of productivity and quality in all areas of operations.
Drove team success by completing assigned task quickly and accurately.
Server/Dishwasher, 05/2017 to 08/2017 Brookdale Senior Living – Melbourne, FL,
Completed closing duties by emptying trash and polishing silverware.
Greeted customers, answered questions.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Processed customers' payments and provided receipts.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Education and Training
High School Diploma: , Expected in 05/2016 North Catholic High School - Cranberry Township, PA, GPA:
Bachelor of Science: Leadership Studies, Expected in 05/2021 Slippery Rock University Of Pennsylvania - Slippery Rock, PA GPA:
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