Friendly and enthusiastic Associate offering superb customer service proficiency and passion for exceeding sales goals. Able to learn new tasks quickly and excels in growing key customer relationships. Represents establishment with a friendly, professional demeanor at all times.
Customer service skills
Crew Member, 08/2014 to 01/2016 Arby's – Elmira, NY
Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Prepare quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Clean, wash, and sterilize equipment and cooking area, using water hoses, cleaning or sterilizing solutions, or rinses
Assist customers by providing information and resolving their complaints
Maintain sanitation, health, and safety standards in work areas.
Use suggestive selling techniques
Program Aide, 01/2016 to 03/2016 Pathways – Corning, NY
Organized small groups of children while transitioning to and from outdoor play.
Maintained daily records of children's individual activities, behaviors, meals and naps.
Identified early warning signs of emotional and developmental problems in children.
Engaged with children individually to meet their emotional and physical needs.
Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
Planned and led games, reading time and singing for groups of [Number] children.
Communicated with children's guardians about daily activities, behaviors and related issues.
Assist in preparing food and serving meals and refreshments to children
Create developmentally appropriate lesson plans
Help children with homework and school work
Cashier, 07/2016 to Current Harris Teeter – Albemarle, NC
Politely assisted customers in person
Processed cash and credit sales quickly and accurately.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Highly skilled in providing a timely, efficient, and considerate customer service
Competent at making change and keeping an accurate till
Proven ability to operate cash register and manage drawer
Ability to develop long-term rapport with customers to ensure repeat business
Associate of Science: General Education, Current Stanly Community College - Albemarle, North Carolina