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Crew Member Resume Example

Resume Score: 80%

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CREW MEMBER
Professional Summary

Motivated Customer Service Representative with over 7 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in spanish.

Skills
  • Inbound and outbound calling
  • Customer Service
  • Shipping procedures understanding
  • Professional telephone demeanor
  • Credit card processing
  • Money handling abilities
  • Key holder experience
  • POS systems
  • Problem Resolution
  • Spanish speaking
  • Loans
Work History
Crew Member, 06/2012 to 08/2013
McDonald's – Fort Myers, FL
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Prepared food items such as meats, poultry and fish for frying purposes.
Assistant Store Manager, 09/2013 to 09/2016
Murphy USA – Lehigh Acres, FL
  • Rotated merchandise and displays to feature new products and promotions.
  • Assessed job applications and made hiring recommendations to bring in top candidate for key vacancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Coached team on effective upselling and cross-selling methods.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Assisted customers with operating fuel pumps, explaining proper fueling techniques.
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained inventory of all saleable items.
  • Answered questions and provided information about saving 10 cents a gallon with walmart's gift cards and credit cards.
  • Removed safety hazards, soiled items and trash from customer areas.
Customer Service Representative, 10/2016 to 08/2019
Moneymart – North Fort Myers, FL
  • Boosted sales revenue by skillfully promoting diverse check cashing options.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided information to customers regarding the companys prepaid visa card,mobile app program and helped to open and activate new accounts.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Handled over 70 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
  • Worked with customers to develop loans worth up to $500 according to customers income and pay date.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Reconciled cash drawer and resolved discrepancies.
  • Turned in excess cash to maintain drawer security.
  • Counted and packaged currency and coins.
  • Accessed computerized financial information to answer questions related to specific accounts.
Security Officer, 09/2019 to Current
Armor Security Inc. – Cape Coral, FL
  • Interacted assertively but non-confrontationally with all levels of personnel and general public.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
Education
High School Diploma: 06/2012
East Lee County High School - Lehigh Acres, FL
Some College (No Degree): Small Business Administration And ManagementFlorida SouthWestern State College - Fort Myers, FL
  • Continuing education in may 2020 due to the COVID-19
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • McDonald's
  • Murphy USA
  • Moneymart
  • Armor Security Inc.

School Attended

  • East Lee County High School
  • Florida SouthWestern State College

Job Titles Held:

  • Crew Member
  • Assistant Store Manager
  • Customer Service Representative
  • Security Officer

Degrees

  • High School Diploma : 06/2012
    Some College (No Degree) : Small Business Administration And Management

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