Crew Member Resume Example Mcdonald's

CREW MEMBER

Professional Summary

Motivated Customer Service Representative with over 7 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in spanish.

Skills

Inbound and outbound calling
Customer Service
Shipping procedures understanding
Professional telephone demeanor
Credit card processing
Money handling abilities

Key holder experience
POS systems
Problem Resolution
Spanish speaking
Loans

Work History

Crew Member, 06/2012 to 08/2013
McDonald's – Fort Myers, FL

Counted cash in register drawer at beginning and end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Prepared food items such as meats, poultry and fish for frying purposes.

Assistant Store Manager, 09/2013 to 09/2016
Murphy USA – Lehigh Acres, FL

Rotated merchandise and displays to feature new products and promotions.
Assessed job applications and made hiring recommendations to bring in top candidate for key vacancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Coached team on effective upselling and cross-selling methods.
Checked customer identification for alcohol, cigarette, and lottery sales.
Assisted customers with operating fuel pumps, explaining proper fueling techniques.
Maintained clean and orderly work station.
Cleaned up gas and other spills in accordance with spill procedures.
Maintained inventory of all saleable items.
Answered questions and provided information about saving 10 cents a gallon with walmart's gift cards and credit cards.
Removed safety hazards, soiled items and trash from customer areas.

Customer Service Representative, 10/2016 to 08/2019
Moneymart – North Fort Myers, FL

Boosted sales revenue by skillfully promoting diverse check cashing options.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Provided information to customers regarding the companys prepaid visa card,mobile app program and helped to open and activate new accounts.
Compiled customer feedback and recommended service delivery improvements to management.
Answered customer telephone calls promptly to avoid on-hold wait times.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Handled over 70 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
Worked with customers to develop loans worth up to $500 according to customers income and pay date.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Reconciled cash drawer and resolved discrepancies.
Turned in excess cash to maintain drawer security.
Counted and packaged currency and coins.
Accessed computerized financial information to answer questions related to specific accounts.

Security Officer, 09/2019 to Current
Armor Security Inc. – Cape Coral, FL

Interacted assertively but non-confrontationally with all levels of personnel and general public.
Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Responded quickly to incidents and assessed active situations for security concerns.
Remained flexible in rapidly changing environments and adapted to developing situations.
Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Completed full building and grounds patrols every hour to spot and investigate concerns.
Contacted law enforcement in case of unauthorized persons, documents and materials.

Education

High School Diploma: 06/2012
East Lee County High School - Lehigh Acres, FL

Some College (No Degree): Small Business Administration And ManagementFlorida SouthWestern State College - Fort Myers, FL

Continuing education in may 2020 due to the COVID-19

Resume Overview

Companies Worked For:

McDonald's
Murphy USA
Moneymart
Armor Security Inc.

School Attended

East Lee County High School
Florida SouthWestern State College

Job Titles Held:

Crew Member
Assistant Store Manager
Customer Service Representative
Security Officer

Degrees

High School Diploma : 06/2012
Some College (No Degree) : Small Business Administration And Management

Crew Member Resume Example

Resume Score: 80%

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