Reliable and friendly employee who quickly learns and masters new concepts and skills. Handles multiple responsibilities simultaneously while providing exceptional customer service. Highly motivated and enthusiastic and enjoys new opportunities and challenges.
Placed third in overall AMC Stubs Rewards sales for the entire theater.
Being trained for Supervisor while having only been employed for three months.
Earned the position of Head Cashier while at Fresh Brothers due to being highly proficient in Customer Service, Guest Interactions, Product Knowledge, and Leadership Ability.
Was often in charge of opening and closing the store due to outstanding accountability, trust, initiative, and discipline.
Responsible for ensuring all guests have an AMC Amazing experience. Lead fellow crew members during shifts, opening, and closing shifts. Responsibilities include ushering, concession, Guest Services, and Box Office sales. Answered customers' questions and addressed problems and complaints in person and via phone. Collaborated with customer service team members to give exceptional service throughout the entire movie theater experience.
Input various data which included employee files, complaints, survey responses. Was responsible for organizing computer and paper files. Filled in temporarily in the mail room, marketing department, and as receptionist. Answered the phone, directed calls, and took messages.
Responsible for ensuring customer's personal belongings were properly wrapped, secured, and stored. Ensuring the warehouse was clean and safe to work in. Assisted fellow associates on moving jobs which included wrapping, carrying, and packaging items such as furniture, fragile items, electronics, and various equipment.
Took orders in person and over the phone. Ensured all orders were correct and distributed to corresponding guests. Created a positive interaction with every guest, ensuring their stay was positive and memorable. Opened and closed the store, which included counting cash drawers and making bank deposits. Responsible for fellow cashier's efficiency and guest interactions.
Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Offered exceptional customer service to differentiate and promote the company brand.
Majored in English with a desired minor in Women's Studies. Changing majors to Criminal Psychology.
Currently enrolled in local community college.
Earned the position of Cadet Battalion Commanding Officer in Redondo Union's Marine Corps Junior Reserve Officers' Training Corps.
Participated in Extracurricular Activities which included a leadership training program during the summer of 2009 on Marine Corps Base Kaneohe Bay, Oahu, HI. Received a certificate and ten additional credits for the program.
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