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crew lead resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations, and maintaining satisfaction.

Seasoned Crew Trainer focused on maximizing team success. Possesses detailed understanding of safety and sanitization standards and procedures. Willingness to engage in multiple, concurrent project elements to achieve organizational goals.

Enthusiastic crew member eager to contribute to business success. Experience providing quality retail work that exceeds organizational expectations. Unique focus on customer satisfaction, team productivity, and workplace efficiency.

Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with previous field knowledge and dedication to going beyond to properly complete tasks.

Skills
  • Machine Operations
  • Product cross-selling
  • Company standards
  • Safety
  • Junior employee training
  • Fast work pace
  • Good attitude towards all employees
  • De-escalation of customer complaints
  • Team Contributions
  • Inventory restocking
  • Workplace Efficiency
  • Materials handling
  • Standard operating procedures understanding
  • Hand tool operations
  • Training & Development
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Basic math
  • Team building
Experience
Crew Lead, 09/2019 - 09/2020
Smithfield Foods, Inc. Clinton, NC,

Resolved argumentative issues among crew members by addressing problems immediately and effectively mediating disagreements.
Remained mindful of workplace safety according to predetermined specifications.

  • Drove team success by completing assigned task quickly and accurately.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Organized and restocked [Type] and [Type] supplies to support operations and team productivity.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Assisted management with monthly inventory control and weekly stock ordering.

• Help customers identify specific objects they needed or want, while offering better solutions when asked questions on certain brands.

• Helping with diagrams, charts, and or specific product placement.

• Customer satisfaction and service

• Handling money for deposits and or bills.

Cashier, 11/2016 - 06/2018
Chick-Fil-A Denver, CO,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed hundreds of transactions per day with exceptional accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Trained new employees in cashiering procedures, offering assistance in resolving technical issues.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Shift Manager/Key Holder, 10/2016 - 05/2018
UEC Theaters City, STATE,
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Recommended improvements to store procedures.
  • Signed for incoming shipments in manager's absence.
  • Answered questions and resolved concerns.
  • Organized in-store promotional events.
  • Managed store security needs as required.
  • Set up visually appealing promotional displays.
  • Operated cash register.
  • Maintained store in clean and neat manner.
  • Described merchandise and services to customers.
  • Took initiative in finding shift replacements and finding employees to cover shifts.
  • Held keys for open/closing duties
  • Customer satisfaction/service
Education and Training
GED: , Expected in
-
Butler County Community College - Butler, PA
GPA:
Status -

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Resume Overview

School Attended

  • Butler County Community College

Job Titles Held:

  • Crew Lead
  • Cashier
  • Shift Manager/Key Holder

Degrees

  • GED

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