LiveCareer-Resume

crew lead resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Skills
  • Crew Scheduling
  • Staff Support
  • Work Planning and Prioritization
  • Work Task Assignments
  • Teamwork and Collaboration
  • Delegating Work
  • Proactive Problem Solving
  • Line MJessicagement
  • New Hire Training
  • Crew Coordination
  • Employee MJessicagement
  • Performance Evaluations
  • Written and Verbal Communication
  • OSHA Requirements
Education and Training
Catalina Magnet High School Tucson, AZ Expected in 05/2006 High School Diploma : - GPA :
Experience
Envirovac - Crew Lead
Tampa, FL, 11/2022 - 04/2023
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Mentored newly hired crew members to prepare each for job roles.
  • Established and maintained professional working relationships with employees.
  • Monitored task completion to meet company standards for performance.
  • Organized crew placement per job function when assigning work.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.
  • Delegated daily tasks to team members to optimize group productivity.
  • MJessicaged multiple employees in various job tasks throughout phases of project completion.
  • Suggested changes in working conditions and use of equipment to increase crew efficiency.
  • Completed minor adjustments and repairs to assigned equipment.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
Gate Gourmet - Csr
Boston, MA, 10/2019 - 12/2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Greeted customers and responded to informational requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Informed customers of in-store promotions or pricing specials.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Assisted customers by providing information and resolving complaints.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
Xanterra Parks & Resorts - Kitchen Crew Member
Greenwood Village, CO, 10/2018 - 11/2022
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Followed recipes and customer requests to prepare meals.
  • Acquired new skills to support team and further accommodate customer needs.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Cleaned utensils, dishes and glasses for customer use.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
Languages
Spanish :
Native/ Bilingual
Negotiated :
English :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Catalina Magnet High School

Job Titles Held:

  • Crew Lead
  • Csr
  • Kitchen Crew Member

Degrees

  • High School Diploma

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