LiveCareer-Resume

credit representative resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking to relocate and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excellent reputation for resolving problems and improving customer and business satisfaction.

Skills
  • Documentation skill
  • Issue investigations
  • Microsoft Office proficiency
  • Customer relationship development
  • Recordkeeping abilities
  • Account servicing
  • Network development
  • Program Optimization
  • Problem Anticipation and Resolution
  • Customer Service Management
  • Analytical thinking abilities
  • Adaptability
  • Microsoft Excel
  • Organization and Time management
  • Self-motivated professional
  • Collaborative ability
Education
Northwestern Michigan College Traverse City, MI Expected in : Political Science - GPA :
Work History
Overhead Door Corporation - Credit Representative
Santa Ana, CA, 05/2021 - Current
  • Answered incoming customer calls and questions regarding invoices.
  • Managed collection work and contacted customers to collect delinquent balances.
  • Examined credit updates and evaluated for credit terms and credit limit increases.
  • Applied problem-solving skills to resolve disputes and facilitate payments.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Replied to vendors regarding customer trade reference requests.
Columbus Hospitality - Front Desk Agent
Big Bear Lake, CA, 04/2020 - 03/2021
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Resolved service-related problems and documented actions in system.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
Grand Pacific Palisades Resort - Front Desk Agent
Princeville, HI, 02/2019 - 11/2019
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
Hersha Hospitality Management, Lp - Housekeeping Inspector
Buda, TX, 01/2017 - 10/2018
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Recommended or arranged for additional services such as painting, repair work, renovations and replacement of furnishings and equipment.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Developed team communications and information for meetings.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Supervised work of contracted employees to keep on task for timely completion.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

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Resume Overview

School Attended

  • Northwestern Michigan College

Job Titles Held:

  • Credit Representative
  • Front Desk Agent
  • Front Desk Agent
  • Housekeeping Inspector

Degrees

  • Some College (No Degree)

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