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credit repair specialist owner resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Education
Expected in to to
Bachelor of Science: Political Science/Public Administration
Florida Agricultural And Mechanical University - Tallahassee, FL
GPA:
  • 3.75 GPA
  • Psi Sigma Theta Honors Society
  • Honors Society
  • Dean's List
  • National Society Of Leadership
Expected in 04/2016 to to
Associate of Arts: General Studies
Tallahassee Community College - Tallahassee, FL
GPA:
Skills
  • Adaptable
  • Self-motivated professional
  • Exceptional verbal and written communication skills
  • Great organization and time management
  • Good listening skills
  • Professional telephone demeanor
  • Account management
  • Administrative support
  • Creative problem solving
  • Proficient in Microsoft Office
Work History
03/2020 to Current
Credit Repair Specialist/Owner Children's National Medical Center Lanham, MD,
  • Deliver exceptional level of service to each customer by listening to concerns and answering questions.
  • Provide and recommend various options on how clients or consumers’ credit report can be handled or fixed.
  • Complete all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Assist in the preparation of the appropriate letters to the credit bureaus.
  • Review full credit reports from all three major credit bureaus on clients behalf.
12/2018 to 03/2020
Regulatory Specialist III Givaudan Ltd Baierbrunn, DE,
  • Maintained current knowledge base of existing and emerging regulations, standards, or guidance documents.
  • Conducts research that requires extensive, higher level knowledge, knowledge of operating systems as well as business process requirements within the single licensing and document imaging systems.
  • Consulted with License Operations Regulatory Program Administrator or Senior Management Analyst to ensure that direction given to or action taken on a licensee is accurate in relation to the escalated complaint and information provided by the customer.
  • Contacted all customers within one business day of receiving an escalation from the Customer Contact Center.
  • Monitored and resolved documents sent to the Research queues that have been sent to the unit by internal and external customers that requires a high level of knowledge of the Department’s organizational structure, operating systems and business practices to determine how they should be profiled and routed within the document imaging system.
05/2017 to 12/2018
Regulatory Specialist I Overhead Door Corporation Conneaut, OH,
  • Answered incoming calls to the Customer Contact Center in a courteous and professional manner, assesses customer’s inquiry, and provides accurate information in accordance with the department’s policies and procedures as well as Florida Statutes and rules.
  • Responded to customer inquiries regarding all professions including Real Estate, Real Estate Appraisals, Cosmetologists, & Barbers.
  • Reviewed information in the call center system, DBPR’s intranet site and/or internet site, as well as statutory laws and rules to provide responses to customer inquiries.
  • Updated call center systems with accurate and current information; updating records with information pertinent to each caller including their name, phone number and other relative information regarding the customer’s inquiry and the resolution offered.
11/2001 to 10/2017
Customer Service Lead Winn Dixie Supermarket City, STATE,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Oversaw the workflow of the unit, balance cash drawers of cashiers in the unit, and serve in a lead worker capacity in a cash collection unit.
  • Received payment in the form of cash, checks, wire transfers, or credit card transactions for goods or services purchased/rendered.

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Resume Overview

School Attended

  • Florida Agricultural And Mechanical University
  • Tallahassee Community College

Job Titles Held:

  • Credit Repair Specialist/Owner
  • Regulatory Specialist III
  • Regulatory Specialist I
  • Customer Service Lead

Degrees

  • Bachelor of Science
  • Associate of Arts

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