CREDIT MANAGER Resume Example ECCO USA, Inc.

CREDIT MANAGER

Professional Summary

Highly experienced accounts receivable manager with over 20 years' progressive experience in credit, collections, contracts, and payroll. Self-directed professional with excellent problem solving, communication, analytical, organizational, and management skills. Possess in-depth knowledge of all facets of credit and collections in the public and private sectors. Thorough planner, excellent negotiator, and creative problem-solver with objective, logical approach. Expertise in identifying organizational needs and developing innovative, effective solutions.

Skills

Credit and collections
Policy and procedure development
Customer relationship management
Strategic planning

AS400, SAP, JDE, Lawson, and Oracle
Project management
Microsoft Office proficient
Staff and department leadership

Work History

CREDIT MANAGER, 11/2014 to Current
ECCO USA, Inc. – Londonderry, NH

Manage maintenance credit and collection for $75 million portfolio of past due and delinquent accounts.
Supervise 6 person staff of trade collection analysts, cash application analyst, deduction analysts and supervisor.
Exceeded all KPI targets set in first 12 months of employment, reducing DSO by more than 2 days, reduced deduction percentage greater than 60 days by more than 10%, increased paperless invoicing from 20% to nearly 80% saving the company thousands of dollars monthly.
Discovered collection and retention issue with state resale/exemption certificates. Created a process of collecting and storing documents thereby reducing possible state audit exposure.
Review and approve all new account and credit line adjustments.
Worked globally with management to implement SAP FSCM module, including beta testing and trouble shooting go live problems.
Worked with a third party company to develop an online portal for trade customers to access all statements, credit memos and statements in addition to making payments via check or credit card online.
Implemented a paperless invoicing process whereby each trade account receives their invoices via email or fax. This reduced mailing cost by 60%.
Reduced department budget by 20% by dropping all non-nessesary credit reporting agencies and reducing unnecessary travel.
Reorganized credit team by managing out non-performing personnel and hiring key top performers.
Appointed Manager of newly formed Wellness Committee to oversee a team of 5 committee members.

Accounts Receivable Manager, 01/2014 to 11/2014
Tyco International, Inc./SimplexGrinnell – Westminster, MA

Manage maintenance and collection for $300 million portfolio of past due and delinquent accounts.
Supervise 20-person staff of 17 collectors and 3 Supervisors.
Credit approval and order release authority up to $250K.
Review problem accounts and approve collection agency or legal placements, refunds and bad debt write offs.
Set cash targets for each of the 68 sales districts based on monthly cash targets.
Successfully drove cash performance for assigned area and met or exceeded targets.
Provide weekly reports to identify problem accounts and provide updates regarding collection target/resolution.
Host weekly calls with sales districts to discuss and resolve customer disputes and large past due customers.
Run monthly focus calls with distressed sales districts not meeting metrics to discuss and resolve issues preventing cash collection.
Oversee the filing on bonds and the gathering of backup documentation to facilitate the filing of mechanics liens.
Work with Sr.
Management to identify process deficiencies within the districts through Six Sigma initiatives and prescribed best practices.
Develop action plans for struggling districts to lower their DSO and Over 90 and to improve cash flow.

Manager, 10/2008 to 01/2014
C&S Wholesale Grocers, Inc – Keene, NH

Manage maintenance and collection for $500 million portfolio of past due and delinquent accounts.
Maintain reports for bad debt and bad debt recovery and work with specialist to facilitate collection.
Supervise 10-person staff of trade collection analysts, vendor collection analysts, and supervisors.
Develop, distribute, and oversee compliance for credit and collection policies and written procedures.
Determine account status, negotiate payment programs, validate requests for extended terms, evaluate adjustments and exception documents, approve credit line increases, and release holds.
Identify accounts requiring collection or legal action and coordinate with collections contractors or attorneys.
Achieved 5% reduction in balance greater than 28 days year over year.
Developed process and procedures for direct debit processing from customer accounts.

Payroll Services Manager, 11/2006 to 10/2008
C&S Wholesale Grocers, Inc – Brattleboro, VT

Oversaw completion of payroll processing objectives for multi-system, multi-state organization.
Maintained relationships with internal and external auditors as well as state and federal agencies.
Processed all W2s according to state and local tax laws and regulations.
Directed 28-person payroll staff and improved morale through open door policy, guidance, and mentoring.

Contracts Manager, 11/2005 to 10/2006
GovConnection, Inc – Merrimack, NH

Oversaw company's contracting process and developed new reporting with repository to track key contract reporting requirements such as sales and product shipped without additional costs.
Negotiated contracts and related documents for procurement, IT, and corporate operations.
Worked with general counsel to determine appropriate company risk allocation across contracts.
Supervised five contract professionals in reporting, relationship management, bids, and proposal submission.

Relationship Manager, 11/2004 to 10/2005
GovConnection, Inc – Merrimack, NH

Managed client relations, negotiated contracts, coordinated with contractor and subcontractors, interviewed and evaluated job applicants, and made presentations to executive management.
Performed monthly variance analyses.
Developed monthly and quarterly reporting for federal teaming agreements.
Subject matter expert for implementation of RFID and UID project.

Credit and Collections Assistant Manager/Manager, 10/2001 to 10/2004
GovConnection, Inc – Merrimack, NH

Managed and maintained $45 million collections portfolio for SLED accounts.
Supervised eight collection agents, oversaw sales order review, and maintained federal contract compliance.
Streamlined written processes and procedures for credit and collections, implemented daily organizational task lists, developed process for new account approval, and empowered analyst decision-making.
Worked as strategic planning subject matter expert for merger of accounts receivable systems.
Reduced delinquency by training collectors on customer relations, federal laws, regulations, FAR clauses, and procedures for making calls to federal, educational, state, or local agencies.
Improved efficiency of procedures and fostered cooperative environment between sales and credit departments.
Improved sales team confidence, training, and understanding of intricate needs for payment after sale.

Credit and Collections Supervisor, 09/2000 to 10/2001
PC Connection, Inc – Merrimack, NH

Developed specialized team of collectors for state, local, educational, (SLED) and federal accounts.
Hand-picked team, implemented specific collection strategies, and trained on government requirements.
Significantly reduced 28+ day delinquency.
Improved credit and sales relationship by developing process of matching collectors with group of sales account managers.
Process adopted throughout organization and still used today.

Team Leader and Federal Collections Analyst, 08/1998 to 09/2000
PC Connection, Inc – Merrimack, NH

Researched, developed, and implemented federal account portfolio.
Created federal process and procedures manual to assist with collections on federal accounts.
Trained federal sales team on proper procedures for placing orders with federal government agencies.

Vendor Credit Analyst, 06/1996 to 08/1998
PC Connection, Inc – Milford, NH

Developed new department to improve capture of price protection claims.
Managed collections and compliance of contracts and claims.

Credit and Collections Analyst, 06/1992 to 06/1996
PC Connection, Inc – Marlow, NH

Managed collections activity on 2,000 accounts while complying with all rules and regulations.
Analyzed reports, determined credit worthiness, and oversaw credit limit increases and tax exemptions.

Education

Pursuing BA in Business Administration : Business Administration, Franklin Pierce University - Rindge, NH

Coursework in Accounting

Affiliations

National Association of Credit Management (NACM)

Resume Overview

Companies Worked For:

ECCO USA, Inc.
Tyco International, Inc./SimplexGrinnell
C&S Wholesale Grocers, Inc
GovConnection, Inc
PC Connection, Inc

School Attended

Franklin Pierce University

Job Titles Held:

CREDIT MANAGER
Accounts Receivable Manager
Manager
Payroll Services Manager
Contracts Manager
Relationship Manager
Credit and Collections Assistant Manager/Manager
Credit and Collections Supervisor
Team Leader and Federal Collections Analyst
Vendor Credit Analyst
Credit and Collections Analyst

Degrees

Pursuing BA in Business Administration : Business Administration ,

CREDIT MANAGER Resume Example

Resume Score: 70%

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