Highly experienced accounts receivable manager with over 20 years' progressive experience in credit, collections, contracts, and payroll. Self-directed professional with excellent problem solving, communication, analytical, organizational, and management skills. Possess in-depth knowledge of all facets of credit and collections in the public and private sectors. Thorough planner, excellent negotiator, and creative problem-solver with objective, logical approach. Expertise in identifying organizational needs and developing innovative, effective solutions.
Credit and collections
Policy and procedure development
Customer relationship management
AS400, SAP, JDE, Lawson, and Oracle
Microsoft Office proficient
Staff and department leadership
CREDIT MANAGER, 11/2014 to Current ECCO USA, Inc. – Londonderry, NH
credit and collection for $75 million portfolio of past due and delinquent
Supervise 6 person staff of trade collection analysts, cash application
analyst, deduction analysts and supervisor.
Exceeded all KPI targets set in first 12 months of employment, reducing DSO
by more than 2 days, reduced deduction percentage greater than 60 days by more
than 10%, increased paperless invoicing from 20% to nearly 80% saving the
company thousands of dollars monthly.
Discovered collection and retention issue with state resale/exemption certificates. Created a process of collecting and storing documents thereby reducing possible state audit exposure.
Review and approve all new account and credit line adjustments.
Worked globally with management to implement SAP FSCM module, including beta testing and trouble shooting go live problems.
Worked with a third party company to develop an online portal for trade customers to access all statements, credit memos and statements in addition to making payments via check or credit card online.
Implemented a paperless invoicing process whereby each trade account receives their invoices via email or fax. This reduced mailing cost by 60%.
Reduced department budget by 20% by dropping all non-nessesary credit reporting agencies and reducing unnecessary travel.
Reorganized credit team by managing out non-performing personnel and hiring key top performers.
Appointed Manager of newly formed Wellness Committee to oversee a team of 5 committee members.
Accounts Receivable Manager, 01/2014 to 11/2014 Tyco International, Inc./SimplexGrinnell – Westminster, MA
Manage maintenance and collection for $300 million portfolio of past due and delinquent accounts.
Supervise 20-person staff of 17 collectors and 3 Supervisors.
Credit approval and order release authority up to $250K.
Review problem accounts and approve collection agency or legal placements, refunds and bad debt write offs.
Set cash targets for each of the 68 sales districts based on monthly cash targets.
Successfully drove cash performance for assigned area and met or exceeded targets.
Provide weekly reports to identify problem accounts and provide updates regarding collection target/resolution.
Host weekly calls with sales districts to discuss and resolve customer disputes and large past due customers.
Run monthly focus calls with distressed sales districts not meeting metrics to discuss and resolve issues preventing cash collection.
Oversee the filing on bonds and the gathering of backup documentation to facilitate the filing of mechanics liens.
Work with Sr.
Management to identify process deficiencies within the districts through Six Sigma initiatives and prescribed best practices.
Develop action plans for struggling districts to lower their DSO and Over 90 and to improve cash flow.