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CREDIT MANAGER Resume Example

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CREDIT MANAGER
Professional Summary
Highly experienced accounts receivable manager with over 20 years' progressive experience in credit, collections, contracts, and payroll. Self-directed professional with excellent problem solving, communication, analytical, organizational, and management skills. Possess in-depth knowledge of all facets of credit and collections in the public and private sectors. Thorough planner, excellent negotiator, and creative problem-solver with objective, logical approach. Expertise in identifying organizational needs and developing innovative, effective solutions.
Skills
  • Credit and collections
  • Policy and procedure development
  • Customer relationship management
  • Strategic planning



 
  • AS400, SAP, JDE, Lawson, and Oracle
  • Project management
  • Microsoft Office proficient
  • Staff and department leadership
Work History
CREDIT MANAGER, 11/2014 to Current
 ECCO USA, Inc. – Londonderry, NH
  • Manage maintenance credit and collection for $75 million portfolio of past due and delinquent accounts.
  • Supervise 6 person staff of trade collection analysts, cash application analyst, deduction analysts and supervisor.
  • Exceeded all KPI targets set in first 12 months of employment, reducing DSO by more than 2 days, reduced deduction percentage greater than 60 days by more than 10%, increased paperless invoicing from 20% to nearly 80% saving the company thousands of dollars monthly. 
  • Discovered collection and retention issue with state resale/exemption certificates. Created a process of collecting and storing documents thereby reducing possible state audit exposure. 
  • Review and approve all new account and credit line adjustments.
  • Worked globally with management to implement SAP FSCM module, including beta testing and trouble shooting go live problems. 
  • Worked with a third party company to develop an online portal for trade customers to access all statements, credit memos and statements in addition to making payments via check or credit card online. 
  • Implemented a paperless invoicing process whereby each trade account receives their invoices via email or fax. This reduced mailing cost by 60%. 
  • Reduced department budget by 20% by dropping all non-nessesary credit reporting agencies and reducing unnecessary travel. 
  • Reorganized credit team by managing out non-performing personnel and hiring key top performers. 
  • Appointed Manager of newly formed Wellness Committee to oversee a team of 5 committee members. 
Accounts Receivable Manager, 01/2014 to 11/2014
 Tyco International, Inc./SimplexGrinnell – Westminster, MA
  • Manage maintenance and collection for $300 million portfolio of past due and delinquent accounts.
  • Supervise 20-person staff of 17 collectors and 3 Supervisors.
  • Credit approval and order release authority up to $250K.
  • Review problem accounts and approve collection agency or legal placements, refunds and bad debt write offs.
  • Set cash targets for each of the 68 sales districts based on monthly cash targets.
  • Successfully drove cash performance for assigned area and met or exceeded targets.
  • Provide weekly reports to identify problem accounts and provide updates regarding collection target/resolution.
  • Host weekly calls with sales districts to discuss and resolve customer disputes and large past due customers.
  • Run monthly focus calls with distressed sales districts not meeting metrics to discuss and resolve issues preventing cash collection.
  • Oversee the filing on bonds and the gathering of backup documentation to facilitate the filing of mechanics liens.
  • Work with Sr.
  • Management to identify process deficiencies within the districts through Six Sigma initiatives and prescribed best practices.
  • Develop action plans for struggling districts to lower their DSO and Over 90 and to improve cash flow.
Manager, 10/2008 to 01/2014
 C&S Wholesale Grocers, Inc – Keene, NH
  • Manage maintenance and collection for $500 million portfolio of past due and delinquent accounts.
  • Maintain reports for bad debt and bad debt recovery and work with specialist to facilitate collection.
  • Supervise 10-person staff of trade collection analysts, vendor collection analysts, and supervisors.
  • Develop, distribute, and oversee compliance for credit and collection policies and written procedures.
  • Determine account status, negotiate payment programs, validate requests for extended terms, evaluate adjustments and exception documents, approve credit line increases, and release holds.
  • Identify accounts requiring collection or legal action and coordinate with collections contractors or attorneys.
  • Achieved 5% reduction in balance greater than 28 days year over year.
  • Developed process and procedures for direct debit processing from customer accounts.
Payroll Services Manager, 11/2006 to 10/2008
 C&S Wholesale Grocers, Inc – Brattleboro, VT
  • Oversaw completion of payroll processing objectives for multi-system, multi-state organization.
  • Maintained relationships with internal and external auditors as well as state and federal agencies.
  • Processed all W2s according to state and local tax laws and regulations.
  • Directed 28-person payroll staff and improved morale through open door policy, guidance, and mentoring.
Contracts Manager, 11/2005 to 10/2006
 GovConnection, Inc – Merrimack, NH
  • Oversaw company's contracting process and developed new reporting with repository to track key contract reporting requirements such as sales and product shipped without additional costs.
  • Negotiated contracts and related documents for procurement, IT, and corporate operations.
  • Worked with general counsel to determine appropriate company risk allocation across contracts.
  • Supervised five contract professionals in reporting, relationship management, bids, and proposal submission.
Relationship Manager, 11/2004 to 10/2005
 GovConnection, Inc – Merrimack, NH
  • Managed client relations, negotiated contracts, coordinated with contractor and subcontractors, interviewed and evaluated job applicants, and made presentations to executive management.
  • Performed monthly variance analyses.
  • Developed monthly and quarterly reporting for federal teaming agreements.
  • Subject matter expert for implementation of RFID and UID project.
Credit and Collections Assistant Manager/Manager, 10/2001 to 10/2004
 GovConnection, Inc – Merrimack, NH
  • Managed and maintained $45 million collections portfolio for SLED accounts.
  • Supervised eight collection agents, oversaw sales order review, and maintained federal contract compliance.
  • Streamlined written processes and procedures for credit and collections, implemented daily organizational task lists, developed process for new account approval, and empowered analyst decision-making.
  • Worked as strategic planning subject matter expert for merger of accounts receivable systems.
  • Reduced delinquency by training collectors on customer relations, federal laws, regulations, FAR clauses, and procedures for making calls to federal, educational, state, or local agencies.
  • Improved efficiency of procedures and fostered cooperative environment between sales and credit departments.
  • Improved sales team confidence, training, and understanding of intricate needs for payment after sale.
Credit and Collections Supervisor, 09/2000 to 10/2001
 PC Connection, Inc – Merrimack, NH
  • Developed specialized team of collectors for state, local, educational, (SLED) and federal accounts.
  • Hand-picked team, implemented specific collection strategies, and trained on government requirements.
  • Significantly reduced 28+ day delinquency.
  • Improved credit and sales relationship by developing process of matching collectors with group of sales account managers.
  • Process adopted throughout organization and still used today.
Team Leader and Federal Collections Analyst, 08/1998 to 09/2000
 PC Connection, Inc – Merrimack, NH
  • Researched, developed, and implemented federal account portfolio.
  • Created federal process and procedures manual to assist with collections on federal accounts.
  • Trained federal sales team on proper procedures for placing orders with federal government agencies.
Vendor Credit Analyst, 06/1996 to 08/1998
 PC Connection, Inc – Milford, NH
  • Developed new department to improve capture of price protection claims.
  • Managed collections and compliance of contracts and claims.
Credit and Collections Analyst, 06/1992 to 06/1996
 PC Connection, Inc – Marlow, NH
  • Managed collections activity on 2,000 accounts while complying with all rules and regulations.
  • Analyzed reports, determined credit worthiness, and oversaw credit limit increases and tax exemptions.
Education
Pursuing BA in Business Administration : Business Administration, Franklin Pierce University - Rindge, NH

  • Coursework in Accounting
Affiliations
National Association of Credit Management (NACM)
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Resume Overview

Companies Worked For:

  • ECCO USA, Inc.
  • Tyco International, Inc./SimplexGrinnell
  • C&S Wholesale Grocers, Inc
  • GovConnection, Inc
  • PC Connection, Inc

School Attended

  • Franklin Pierce University

Job Titles Held:

  • CREDIT MANAGER
  • Accounts Receivable Manager
  • Manager
  • Payroll Services Manager
  • Contracts Manager
  • Relationship Manager
  • Credit and Collections Assistant Manager/Manager
  • Credit and Collections Supervisor
  • Team Leader and Federal Collections Analyst
  • Vendor Credit Analyst
  • Credit and Collections Analyst

Degrees

  • Pursuing BA in Business Administration : Business Administration ,

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