Credit and Collections Representative 4 Team Lead Resume Example
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CREDIT AND COLLECTIONS REPRESENTATIVE 4 TEAM LEAD
Summary
Seeking a challenging position in a progressive organization offering opportunities and professional advancement working with people.
Highlights
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Experience
Credit and Collections Representative 4 Team Lead04/2019 to CurrentWeir GroupFarmington , NM
- Responsible for pulling reports to distribute production task to associates and the interacting with Workforce Management to make production moves according to business needs
- Provided resolution for member escalations within the department
- Assisted associates to maintain and meet the metric expectations
- Listened to associate calls to provide best finance practices for better member experience
- Verified quality errors and provided associate feedback to improve overall metric numbers for department
- Coached associates to assist with reducing errors
- Collaborated with different departments to rethink process for better member experience
Credit & Collection Representative 2 08/2018 to 04/2019Harvest Preparatory AcademyYuma , AZ
- Corrected any payment problems relating to members plan.
- Performed research and resolution for members regarding their accounts.
- Assisted finance Leadership with special projects pertaining to member's accounts.
- Assisted with training tenured and new hire finance agents on Speech Analytics and new hire training.
Customer Care Specialist08/2017 to 08/2018Baylor College Of MedicineHouston , TX
- Receive, document accounts and resolve customer inquiries/cases.
- Handle Balance Inquiries, Co-pay Queues, Credit Card Exceptions, Finance Request and Refilled Medications.
- Handled benefits questions pertaining to medication/co-pay cost.
Texas Works Advisor07/2015 to 09/2015Health & Human Services CommissionCity , STATE
- Processed, monitored, reviewed, and communicated case status and changes to clients, their families, or authorized representatives.
- Interviewed clients, family, or authorized representatives to gather information for use in determining benefit eligibility.
- Conducted reviews to determine or verify new and continued program eligibility.
- Explained program benefits, requirements, rights of appeal, and fair hearings to clients, their families, or authorized representative.
Paraprofessional04/2015 to 08/2017Coppell ISD/Lewisville ISDCity , STATE
- Used variety of teaching techniques to encourage student critical thinking and discussion in Middle school Practical academics.
- Assisted in establishing and enforcing rules for behavior and procedures for maintaining order among a Special Education students.
- Assisted with implemented student discipline measures, decreasing classroom disruptions.
- Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
Case Worker11/2013 to 11/2014Kreative Counseling IncCity , STATE
- Resolved product/policy issues and shared benefits of new technology.
Interviewed clients individually and with families to determine what services would best address their needs. - Advised clients on community resources, made referrals and devised realistic treatment plans.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Interviewed clients and their relatives to compile detailed social and psychiatric information via telephone and in person.
- Presented case history material for review and discussion with other staff members.
- Exercised independent judgment and discretion in managing small caseloads of client families.
Mental Health Counselor/ Case Worker10/2013 to 07/2014Newport News Behavioral Health CenterCity , STATE
- Charted and recorded in the Medical Records the residents behavior, interventions, response to treatment or other factors reflective of the treatment care plan.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Documented all patient information including group notes and progress notes.
- Taught clients anger management techniques, communication skills, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Worked with teachers to implement consistent behavior techniques at home and school.
- Worked with children who have bipolar, depression, anxiety and personality disorders.
- Maintained a safe therapeutic environment.
- Assisted in the admissions, transfers and discharge of residents.
- Helped develop program schedules during holidays and school vacations.
Accomplishments
Licensed to own and operate a family childcare home in the state of Georgia from March 2007 until March 2010.
Education
Bachelor of Arts: Human Services 2013Columbia CollegeCity, State
Minor in Psychology
Human Services classes
Associate of Science: Human Services2011Columbia CollegeCity, State, United States
Public speaking classes
Associate of Science: General Studies2010Columbia CollegeCity, State
MBA: Business Administration & Management2021DeVry UniversityCity, State, United States
Skills
Army, billing, counseling, client, clients, delivery, functional, instruction, notes, managing, meetings, mental health, policies, pricing, processes, progress, supervision, teacher, written
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Resume Overview
School Attended
- Columbia College
- DeVry University
Job Titles Held:
- Credit and Collections Representative 4 Team Lead
- Credit & Collection Representative 2
- Customer Care Specialist
- Texas Works Advisor
- Paraprofessional
- Case Worker
- Mental Health Counselor/ Case Worker
Degrees
- Bachelor of Arts : Human Services 2013
Associate of Science : Human Services 2011
Associate of Science : General Studies 2010
MBA : Business Administration & Management 2021
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