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Credit and Collections Representative 4 Team Lead Resume Example

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CREDIT AND COLLECTIONS REPRESENTATIVE 4 TEAM LEAD
Summary

Seeking a challenging position in a progressive organization offering opportunities and professional advancement working with people.

Highlights
  • Excellent interpersonal skills
  • Strong communicator
  • Culturally-sensitive
  • Skilled multi-tasker


  • Team Player
  • Strategic planner
  • Detail-oriented
  • Fast learner
Experience
Credit and Collections Representative 4 Team Lead04/2019 to CurrentHumanaIrving, TX
  • Responsible for pulling reports to distribute production task to associates and the interacting with Workforce Management to make production moves according to business needs
  • Provided resolution for member escalations within the department
  • Assisted associates to maintain and meet the metric expectations
  • Listened to associate calls to provide best finance practices for better member experience
  • Verified quality errors and provided associate feedback to improve overall metric numbers for department
  • Coached associates to assist with reducing errors
  • Collaborated with different departments to rethink process for better member experience
Credit & Collection Representative 2 08/2018 to 04/2019Humana PharmacyIrving, TX

  • Corrected any payment problems relating to members plan.
  • Performed research and resolution for members regarding their accounts.
  • Assisted finance Leadership with special projects pertaining to member's accounts.
  • Assisted with training tenured and new hire finance agents on Speech Analytics and new hire training.
Customer Care Specialist08/2017 to 08/2018HUMANA PHARMACYIrving, TX
  • Receive, document accounts and resolve customer inquiries/cases.
  • Handle Balance Inquiries, Co-pay Queues, Credit Card Exceptions, Finance Request and Refilled Medications.
  • Handled benefits questions pertaining to medication/co-pay cost.
Texas Works Advisor07/2015 to 09/2015Health & Human Services CommissionDallas, TX

  • Processed, monitored, reviewed, and communicated case status and changes to clients, their families, or authorized representatives.
  • Interviewed clients, family, or authorized representatives to gather information for use in determining benefit eligibility.
  • Conducted reviews to determine or verify new and continued program eligibility.
  • Explained program benefits, requirements, rights of appeal, and fair hearings to clients, their families, or authorized representative.
Paraprofessional04/2015 to 08/2017Coppell ISD/Lewisville ISDCoppell/Lewisville, TX
  • Used variety of teaching techniques to encourage student critical thinking and discussion in Middle school Practical academics.
  • Assisted in establishing and enforcing rules for behavior and procedures for maintaining order among a Special Education students.
  • Assisted with implemented student discipline measures, decreasing classroom disruptions.
  • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
Case Worker11/2013 to 11/2014Kreative Counseling IncHampton, VA
  • Resolved product/policy issues and shared benefits of new technology.
    Interviewed clients individually and with families to determine what services would best address their needs.
  • Advised clients on community resources, made referrals and devised realistic treatment plans.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Interviewed clients and their relatives to compile detailed social and psychiatric information via telephone and in person.
  • Presented case history material for review and discussion with other staff members.
  • Exercised independent judgment and discretion in managing small caseloads of client families.
Mental Health Counselor/ Case Worker10/2013 to 07/2014Newport News Behavioral Health CenterNewport News, VA

  • Charted and recorded in the Medical Records the residents behavior, interventions, response to treatment or other factors reflective of the treatment care plan.
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Documented all patient information including group notes and progress notes.
  • Taught clients anger management techniques, communication skills, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Worked with teachers to implement consistent behavior techniques at home and school.
  • Worked with children who have bipolar, depression, anxiety and personality disorders.
  • Maintained a safe therapeutic environment.
  • Assisted in the admissions, transfers and discharge of residents.
  • Helped develop program schedules during holidays and school vacations.
Accomplishments

Licensed to own and operate a family childcare home in the state of Georgia from March 2007 until March 2010.

Education
Bachelor of Arts: Human Services 2013Columbia CollegeColumbia, MO

Minor in Psychology

Human Services classes

Associate of Science: Human Services2011Columbia CollegeColumbia, Missouri, United States

Public speaking classes

Associate of Science: General Studies2010Columbia CollegeColumbia, Missouri

MBA: Business Administration & Management2021DeVry UniversityIrving, TX, United States
Skills
Army, billing, counseling, client, clients, delivery, functional, instruction, notes, managing, meetings, mental health, policies, pricing, processes, progress, supervision, teacher, written
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Resume Overview

Companies Worked For:

  • Humana
  • Humana Pharmacy
  • HUMANA PHARMACY
  • Health & Human Services Commission
  • Coppell ISD/Lewisville ISD
  • Kreative Counseling Inc
  • Newport News Behavioral Health Center

School Attended

  • Columbia College
  • DeVry University

Job Titles Held:

  • Credit and Collections Representative 4 Team Lead
  • Credit & Collection Representative 2
  • Customer Care Specialist
  • Texas Works Advisor
  • Paraprofessional
  • Case Worker
  • Mental Health Counselor/ Case Worker

Degrees

  • Bachelor of Arts : Human Services 2013
    Associate of Science : Human Services 2011
    Associate of Science : General Studies 2010
    MBA : Business Administration & Management 2021

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