Credit And Collection Supervisor resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Highly motivated, self-directed individual with 23+ years experience in maintaining a fast-pace and pivotal role in dynamic environments. Proficient in managing and directing multiple priorities and generating innovative strategies to meet and exceed corporate objectives. Seasoned in business management, general accounting procedures, supervising personnel and contract negotiations. Ability to react flexibly to changes in priority and direction, assume increased responsibilities as needed, and motivate others to achieve business objectives.

  • Team Leadership
  • Customer Retention
  • Project Implementation
  • Negotiating
  • Personnel Development
  • Business Planning
  • Time Management
  • Multi-task/Detail Oriented
  • Scheduling/Work Flow Management
Credit and Collection Supervisor, 2006 to 07/2011
Publicis GroupeCleveland, OH,

Provided accounting expertise and business management for electronic test measurement equipment rental company with $248M annual revenues. Reported directly to Manager, Financial Services regarding strategic planning and departmental development. Oversaw all facets account receivable, credit and cash applications.

  • Improved productivity 60% by reorganizing collection functions and implementing new policies and procedures to manage high volume monthly agings.
  • Created new bonus structure to increase productivity of collection staff and suggested new strategies to revitalize collections procedures, resulting in 90% increase of collections on outstanding receivables.
  • Revamped departments and streamlined operations to achieve targeted goals.
  • Built strong client relationships as well as internal clients (sales force and upper level management) to ensure win/win outcomes.
  • Implemented new credit reporting functions to include red flag formats highlighting potential high risk accounts.
  • Successfully decreased DSO 7 days by closely reviewing accounts and determining areas for improvement
  • Responsible for fifteen employees in collections with over 20,000 accounts.
Senior Account Specialist, 2001 to 11/2005
Fm GlobalMalvern, PA,

Achieved the highest percentage of monies collected and maintained lowest DSO. Improved cash flow by 35%. Projected bad debt reserve report for annual write off. Ascertained customer credit worthiness through evaluation, continuous review to grant credit limits up to $100K.

Created daily goals computation for managements.

  • Analyzed customer's financial statements to establish credit limits and credit risk.
  • Resolved conflicts through negotiations on defaulted large accounts.
  • Cross-trained team in collection, credit procedures and cash application to ensure timely payment of outstanding receivables.
  • Assisted Credit/Collection Supervisor producing monthly aging goals (metrics) comparison collectors results.
Account Administrator, 1998 to 11/2000
Cogent CompaniesOklahoma City, OK,

Heavily recruited to return for collection large newly acquired delinquent accounts from GE Rentals. Ranked within the top 5% collectors assigned 90-day collection activity. Successfully reduced 90-day past due accounts by 75% within a three month period. Generated over 200 daily calls and indirect contact (email/mail) to clients. Researched debit disputes, tax liabilities, balanced bank reconciliation.

Collection Specialist, 1995 to 11/1997
Fm GlobalSaint Louis, MO,

Responsible for receivable monthly portfolio of $35M. Maintained the highest monies collected (85%) and lowest percentage of monies in the over 90 (2%). Resolved customer disputes. Coordinated five regional offices collections; effectively interfaced with regional sales representatives and customer service department. Awarded Regional Staff "Excellence Award" March 1997.

Account Administrator, 07/1987 to 04/1994
Electro Rent CorporationCity, STATE,

Government contract collection, post collection, third party collection agencies. Filed bankruptcy claims. New customer account set-up credit worthiness through D& B reports, bank references and trades references, granted credit terms up to 250k.

  • Implemented government contract collections, instigated initial procedures through Prompt Pay Act and filing defense forms DD250.
  • Trained peers on customized account software system, introduced Lotus 123, and Word Perfect to expedite collection calls.
  • Responsible bankruptcy filings and UCC-1 filings.
Master's of Business Administration: Business and Management, Expected in 2006
Woodbury University - Burbank, CA.
Bachelor of Science: Business and Management, Expected in 2003
Woodbury University - Burbank, CA

Dean's List Spring 2003


Proficient MS Excel, Word, PowerPoint, Lotus 1-2-3, Lotus Notes, AS400, Platinum.

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Resume Overview

School Attended

  • Woodbury University
  • Woodbury University

Job Titles Held:

  • Credit and Collection Supervisor
  • Senior Account Specialist
  • Account Administrator
  • Collection Specialist
  • Account Administrator


  • Master's of Business Administration
  • Bachelor of Science

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