I am a Customer service professional with experience working in a fast paced environment demanding strong organizational, technical, and interpersonal skills. Detail orientated and resourceful in the completion of projects, with the ability to multi task effectively. I am also a persuasive communicator with well-developed presentation and negotiation skills, which enables me to develop productive relationships with colleagues, customers and staff at all levels. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Proficient in cash management
Credit card processing
Multi-line phone talent
Tenant and eviction laws
Exceptional oral and written communication skills
Customer service-focused
Complex problem solving
Work History
Credit Agent, 01/2014 to Current West Business Solutions – Beaumont, TX
Receiving and processing incoming phone calls Obtaining, entering, and verifying customer information Answering questions Resolving issues Enhance relationship with customers Ensure calls or process.
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Directed calls to appropriate individuals and departments.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Leasing Consultant, 06/2008 to 04/2013 Lawson Realty Company – Virginia Beach, VA
Responsible for leasing multi-unit rental property with capacity ranging from 400+ units Show apartments to interested renters Lease apartments to qualified renters checking credit, background and rental references Effectively communicate with resident's, rental prospects, management and maintenance staff Develop tenant relationship by providing strong customer service and interpersonal skills Detail and efficient while performing diverse job responsibilities such as front office, maintenance, sales and marketing Successfully maintained all apartments and fill vacancies with great success.
Secured an average of [Number] rental agreements each month.
Completed final move-out walk-throughs for tenants.
Introduced and monitored effective lease renewal programs.
Carefully screened applicants for tenancy.
Verified that all customer complaints were handled promptly and appropriately.
Communicated effectively with owners, residents and on-site associates.
Maintained a sufficient number of units so that they were market-ready at all times.
Generated professional networks by engaging in professional, industry and government organizations.
Administrative Assistant, 01/2004 to 01/2008 Southern Lincoln-Lynnhaven – Virginia Beach, VA
Performed duties as Accounting Clerk maintaining and balancing daily cash deposits.
Provide administrative support to the General Manager and Sales Managers.
Review and verify monthly commission payments-+.
Provide daily Sales and Inventory reports.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Helped distribute employee notices and mail around the office.
Obtained signatures for financial documents and internal and external invoices.
Processed client rebate reconciliation, reporting and check requests.
Front Desk Clerk, 01/1996 to 01/2004 Gateway Inn & Suites, NAS Oceana, Dam Neck Annex – Virginia Beach, VA
Manage and maintain a cash drawer for the Front Desk Clerk daily operations Account for and handle all front desk incoming funds Accurately maintain records of room and berthing availability, resident assignment and housing reservation status Provide administrative and clerical support to patrons during check-in/check-out process Receive and record trouble reports from residents and submit reports to the maintenance department for action Prepare and submit Daily Reports at shift end to be reviewed and verified by the Duty Manager in order to maintain operation.
Answered department telephone calls within [Number] rings, using correct salutations and telephone etiquette.
Made and confirmed reservations.
Verified customers' credit and established how the customer would pay for the accommodation.
Greeted and registered guests and issued keys.
Education
Received Register in Apartment Management (RAM) Certification: 1 2009 Long & Foster Real Estate - Virginia Beach, VA
Real Estate and Property Management training
High School Diploma: 1 1979 Escambia High School - Pensacola, FL
