Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Detail orientated and natural problem solving abilities. Customer-focused with excellent communication skills. Seeking a role that incorporates technical and leadership skill sets to provide computer training and orientation activities to all end users.  Desire to increase Epic knowledge by obtaining and maintaining Epic Certification. Works well independently or in group settings. Completed CAP (Continuous Assessment Plan)training, Exploring Leadership series and was an active participant on project development of the Patient Call Center at Gundersen Health System. Over 12 years of direct customer service experience in a healthcare setting and 4 years' experience scheduling in EPIC Cadence.
Accomplishments
  • Completed Bachelors degree in addition to working full-time
  • Named to Viterbo's President's Honor Roll three  semesters.  
Experience
Credentialing Specialist, 03/2015 to Current
Dignity HealthMerced, CA,
  • Coordinate and maintain applications sent to providers and associate staff 
  • Works with credentialing department colleagues, providers and associate staff  to provide timely, respectful, and comprehensive communication before, during and after the credentialing process
  • Maintains provider licensing, certifications and affiliations within Gundersen Health System
  • Coordinates detailed files to present to Credentials Committee, Board of Trustees and department leads
Scheduling Specialist, 2010 to 03/2015
Community Health SystemTunkhannock, PA,
  • Maintained excellent written, interpersonal and communication skills with all patients and staff
  • Scheduling and Insurance input experience in EPIC Cadence
  • Acted as liaison between Scheduling Specialists and Patient Services Specialists
  • Coordinated with providers to maintain clinical schedules and patient follow up appointments
Patient Liaison, 2007 to 2010
Amita HealthSparta, TN,
  • Responsible for scheduling in over 12 departments and four regional clinics
  • Coordinated appointments between departments and outreach clinics
  • Ability to change work performed with little notice without loss of productivity or composure
  • Scheduled on PP+ and EPIC Cadence.
Chiropractic Assistant, 07/2004 to 2007
Path MedicalPembroke Pines, FL,
  • Positioned patients for optimal comfort before procedures by coordinating therapies  prior to adjustments
  • Documentation of patient therapies, adjustments and follow ups
  • Attended continuing education for radiography and modalities for Chiropractic Assistants
  • Responsible for cleaning, preparing and taking of patient x-rays
  • Trained replacement in care of x-ray machine, and documentation of patient therapies.
Education
Bachelor of Science: Business Administration-Healthcare Management, Expected in 2013
VITERBO UNIVERSITY - LA CROSSE, WI
GPA:
Associate of Science: Paralegal, Expected in 1999
WESTERN TECHNICAL COLLEGE - LA CROSSE, WI
GPA:
Skills
  • Trained in Epic Cadence and Echo systems
  • Mentor to new hires
  • Assists in updating of training manual
  • Submits, sends and records incoming applications
  • Excellent communication and customer service skills,
  • Detail oriented and able to multitask with out loss of produtivity

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School Attended

  • VITERBO UNIVERSITY
  • WESTERN TECHNICAL COLLEGE

Job Titles Held:

  • Credentialing Specialist
  • Scheduling Specialist
  • Patient Liaison
  • Chiropractic Assistant

Degrees

  • Bachelor of Science
  • Associate of Science

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