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Cox Business Hi-Cap Technician Resume Example

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COX BUSINESS HI-CAP TECHNICIAN
Summary

Service technician committed to superior customer service who is expertly skilled in diagnosis, repair and installation of communications wiring and equipment for both residential and commercial applications. Possesses exceptional attention to detail and is diligent and focused to job at hand.

Accomplishments

16 years experience with Cox Communications. During tenure named as top technician (red hat) 2 times. First 3 product commercial technician in AZ. NCTI - SMB Telecom course completed in 2009. Numerous courses completed through Cox University training program throughout career. Smith Defensive Driver Program taken in 2008, 2010, 2012.

Highlights
  • Superior troubleshooting skills
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Customer service-oriented
  • Natural leader
  • Clean DMV record
  • Excellent problem solver
  • Responsible and reliable
Experience
12/2008 - 02/2013
Cox Communications - City , STATECox Business Hi-Cap Technician

Installed, diagnosed and repaired coax and Category 5 wire and equipment in both commercial and residential environments, including PRI, IP Centrex, POTS and Coax data applications. Tasked with teaching newly hired technicians in methods and procedures for commercial products as well as all mentor responsibilities.

12/2007 - 12/2008
Cox Communications - City , STATECommercial Outside Plant Engineer

Conducted field site surveys of coax plant and designed, priced and submitted information to sales for future build. Followed up and acted as construction coordinator for any designs sold and built.

02/1997 - 12/2007
Cox Communications - City , STATEField Service Representative III-V+T+HSD-Expert

Commercial and Residential service technician for video, phone and high speed Internet services. Responsibilities included repair, installation and education of products.

Education
1991
Fort Lewis College - City, State, USABachelor of Arts: English/Communications
1987
Air Academy High School - City, State, USAHigh School Diploma: General
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Resume Overview

School Attended

  • Fort Lewis College
  • Air Academy High School

Job Titles Held:

  • Cox Business Hi-Cap Technician
  • Commercial Outside Plant Engineer
  • Field Service Representative III-V+T+HSD-Expert

Degrees

  • Bachelor of Arts : English/Communications
    High School Diploma : General

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