Service technician committed to superior customer service who is expertly skilled in diagnosis, repair and installation of communications wiring and equipment for both residential and commercial applications. Possesses exceptional attention to detail and is diligent and focused to job at hand.
16 years experience with Cox Communications. During tenure named as top technician (red hat) 2 times. First 3 product commercial technician in AZ. NCTI - SMB Telecom course completed in 2009. Numerous courses completed through Cox University training program throughout career. Smith Defensive Driver Program taken in 2008, 2010, 2012.
Installed, diagnosed and repaired coax and Category 5 wire and equipment in both commercial and residential environments, including PRI, IP Centrex, POTS and Coax data applications. Tasked with teaching newly hired technicians in methods and procedures for commercial products as well as all mentor responsibilities.
Conducted field site surveys of coax plant and designed, priced and submitted information to sales for future build. Followed up and acted as construction coordinator for any designs sold and built.
Commercial and Residential service technician for video, phone and high speed Internet services. Responsibilities included repair, installation and education of products.
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