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covenants supervisor resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Licensed Community Association Manager with over 5 years of experience in Property Management and Hospitality. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements with the objective to support the growth and profitability of an organization that provides challenge, encourages advancement, and rewards achievement with the opportunity to utilize my substantial experience, skills, and proven abilities.

Skills
  • Excellent time management
  • Detail-oriented
  • Regulatory compliance
  • Analytical
  • Record keeping
  • Appointment scheduling
  • Notary Public
  • Accounts payable and receivable
  • Word Processing
  • Verbal / Oral Communication
  • Microsoft Office
  • Advanced MS Office Suite
  • Advanced clerical knowledge
  • Supervisory experience
  • Drafting proposals, bid comparisons and communications
  • Practices due diligence
  • Property tours and inspections
  • Strong organizational skills
  • 45+ WPM typing speed
  • Data entry
  • Customer Service
  • Spreadsheets
Work History
12/2018 to Current Covenants Supervisor KW Property Management, Heron Bay Community Association | City, STATE,
  • Promoted to property in transition, I formed covenants department which oversees the exterior properties and architectural modifications for 35 neighborhoods, 22 under Master Association, 13 under sub- Associations, 3,026 units in total.
  • Knowledgeable of Association Governing Documents, Rules and Regulations
  • Produce and follow inspection schedule, generate templates and send courtesy notices to enforce governing documents and worked closely with property manager and committees to Improve quality processes for increased efficiency and effectiveness.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Kept accurate records of all resident and tenant correspondence and executed record filing system to improve document organization and management.
  • Escalated any major issues to property manager for immediate remediation.
  • Participated in all compliance and architectural review meetings, transcribed meeting minutes and tracked statuses on pending or open items.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Process architectural modification applications for building on exterior of plots, provide variances to Architectural Review Committee.
  • Assist committee in recommending and implementing amendment updates to the architectural guidelines for the community.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Assisted in processing invoices and expenses using Nexus.
  • Creating agendas and writing minutes for all meetings held, providing reports for opened violations, closed violations, approved and denied applications for the Board of Directors., answering multiline phone, answer emails and assist residents and management as needed.
01/2018 to 12/2018 Administrative Assistant Manager KW Property Management | City, STATE,
  • Answered multiple console telephone system to direct calls to appropriate personnel.
  • Opened, sorted and distributed incoming messages and correspondence accordingly.
  • Managed executive calendars to strategically coordinate meetings and appointments.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responsible for assisting owners with their maintenance accounts, delinquencies and collection of payment.
  • Process all sales and lease applications for new tenants and owners, conduct orientation, tour property and review all rules and regulations.
  • Code and submit all invoices, mail out checks and provide payment updates to all inquiring vendors.
  • Implemented programs to update access control and technology used in Association day-to-day tasks.
  • Monitored office supplies to order and replenish stock when necessary.
  • Assist in preparation for board meetings, including drafting agenda, organizing all paperwork for mail-outs, weekly and monthly reports while maintaining my own report on a weekly basis and assist property manager with all tasks requested as efficiently as possible.
01/2014 to 01/2018 Administrative Assistant/Master Association Assistant Manager First Service Residential, Vizcayne Master/North/South Associations, Inc | City, STATE,
  • Answer a multiline phone, assist residents, owners, vendors or realtors with their inquiries or issues regarding the property and Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Prepared and sent mass communications to all residents (850 units) with information regarding the property or local events that could affect the residents.
  • Create monthly newsletters with updates on local events and those to take place on the property, policy reminders sent via mass communication and posting on bulletin boards.
  • Manage all Master association accounts, which includes reconciling all open invoices and submitting invoices for payment or confirming payment status and meet with all vendors on a need basis, including account managers for contracted vendors.
  • Coordinate with vendors for proposals for items that need repair or for services requested by our board members, such as pool controllers, or pool maintenance, and odor control services, create bid analysis sheets to present to the board to assist with a decision.
  • Distribute and conduct monthly safety meetings with the assistance of the chief engineer to show examples and collect signatures to present to the company as confirmation of working towards decreasing onsite incidents.
  • Collect, review and submit for approval, all architectural modification applications and scheduling contractors.
  • Produce weekly report for administrative duties and assist with the Master monthly reports.
  • Conduct tenant orientation as needed for new tenants and owners and provide tour of property and answer any inquiries.
  • Responsible for assisting with any additional tasks as needed.
Education
Expected in 12/2020 to to Associate of Arts | Business Administration Currently Attending Miami-Dade Community College, Virtual , GPA:
Expected in 03/2018 to to Commissioned Notary CN: GG 210906 | , , GPA:
Expected in 09/2017 to to Licensed Community Association Manager LN: CAM50000 | Gold Coast Schools, , GPA:

North Miami Beach Senior High

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Resume Overview

School Attended

  • Currently Attending Miami-Dade Community College
  • Gold Coast Schools

Job Titles Held:

  • Covenants Supervisor
  • Administrative Assistant Manager
  • Administrative Assistant/Master Association Assistant Manager

Degrees

  • Associate of Arts
  • Commissioned Notary CN: GG 210906
  • Licensed Community Association Manager LN: CAM50000

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