Seasoned Store Manager with 25 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business agile in dynamic and changing retail environment.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Implemented policies to reduce cost and eliminate waste.
Assessed areas of service concern and developed improvement plans.
Drove operational improvements which resulted in savings and improved profit margins.
Monitored social media and online sources for industry trends.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Developed and rolled out new procurement policies designed to reduce shipping costs and consolidate orders.
Studied latest trends to add e-books and digital content for student purchase options. Digital sales up 160% for Fall 2020.
07/2015 to 09/2020
Bookstore DirectorValue City Furniture – Cincinnati, OH,
Utilized trends in College Bookstore marketplaces to create solutions and refine business strategies.
Worked closely with organizational leadership to strategically affect direction of operations.
Analyzed business needs while soliciting customer feedback for process improvements. Oversaw several store moves and remodels to improve store design and customer shopping experience.
Analyzed business needs while soliciting customer feedback for process improvements.
Optimized processes and supervised 10 employees, including overseeing administration, budgeting, sales and scheduling protocols.
Developed impactful and strategic partnerships with several higher education vendors to drive store development.
Facilitated weekly meetings to communicate team performance goals and results.
12/2010 to 06/2014
Procurement ManagerNebraska Book Company – City, STATE,
Increased customer satisfaction by resolving student issues.
Interacted with store manager and other stakeholders to maintain efficient and accurate procurement procedures.
Fast paced, demanding environment that requires attention to detail and strong customer service skills.
Resolved customer problems, improved operations and provided exceptional client support.
11/2000 to 10/2010
Store ManagerBrian's Books, Inc. – City, STATE,
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Boosted sales from $75K - $3M over ten year period by delivering superior customer service, expanding product mix and market share and providing value added savings to shopping experience.
Oversaw and improved deliveries by 20% through efficient coordination and consolidation of existing supply chain of publishers, wholesalers and distributors.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
Ordered goods from various vendors to maintain store merchandise levels.
Education
Expected in 04/1997
MBA: Business Administration Grand Valley State University - Grand Rapids, MI, GPA:
Expected in 05/1986
Bachelor of Science: Business Administration Central Michigan University - Mount Pleasant, MI GPA:
Additional Information
Volunteer Experience -
Small Group Leader - Ada Bible Church (2007-2015)
Christian mentoring and leadership for elementary, middle and high school boys
Teach weekly curriculum that emphasizes Christian virtues and values to be applied at home, school and community
Project manager for church sponsored mission trips
Little League Coach, Girls Softball - North Eastern Little League (2011-2014)
Coached 8-11 year old girls softball fundamentals and team play
Emphasis on fun and team chemistry and sportsmanship.
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