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course materials manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Seasoned Store Manager with 25 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business agile in dynamic and changing retail environment.

Skills
  • Data analysis understanding
  • Trend Analysis
  • Reporting knowledge
  • Operational improvement
  • MS Office
  • Performance Analysis
  • Strategies and goals
  • Verbal and written communication
  • Relationship building and management
  • Training and Development
  • Database Management
  • POS systems
  • Staff Management
  • Budgeting
Work History
09/2014 to Current
Course Materials Manager United Natural Foods Inc Austin, TX,
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented policies to reduce cost and eliminate waste.
  • Assessed areas of service concern and developed improvement plans.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Monitored social media and online sources for industry trends.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Developed and rolled out new procurement policies designed to reduce shipping costs and consolidate orders.
  • Studied latest trends to add e-books and digital content for student purchase options. Digital sales up 160% for Fall 2020.
07/2015 to 09/2020
Bookstore Director Value City Furniture Cincinnati, OH,
  • Utilized trends in College Bookstore marketplaces to create solutions and refine business strategies.
  • Worked closely with organizational leadership to strategically affect direction of operations.
  • Analyzed business needs while soliciting customer feedback for process improvements. Oversaw several store moves and remodels to improve store design and customer shopping experience.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Optimized processes and supervised 10 employees, including overseeing administration, budgeting, sales and scheduling protocols.
  • Developed impactful and strategic partnerships with several higher education vendors to drive store development.
  • Facilitated weekly meetings to communicate team performance goals and results.
12/2010 to 06/2014
Procurement Manager Nebraska Book Company City, STATE,
  • Increased customer satisfaction by resolving student issues.
  • Interacted with store manager and other stakeholders to maintain efficient and accurate procurement procedures.
  • Fast paced, demanding environment that requires attention to detail and strong customer service skills.
  • Resolved customer problems, improved operations and provided exceptional client support.
11/2000 to 10/2010
Store Manager Brian's Books, Inc. City, STATE,
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Boosted sales from $75K - $3M over ten year period by delivering superior customer service, expanding product mix and market share and providing value added savings to shopping experience.
  • Oversaw and improved deliveries by 20% through efficient coordination and consolidation of existing supply chain of publishers, wholesalers and distributors.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
  • Ordered goods from various vendors to maintain store merchandise levels.
Education
Expected in 04/1997 to to
MBA: Business Administration
Grand Valley State University - Grand Rapids, MI,
GPA:
Expected in 05/1986 to to
Bachelor of Science: Business Administration
Central Michigan University - Mount Pleasant, MI
GPA:
Additional Information

Volunteer Experience -

Small Group Leader - Ada Bible Church (2007-2015)

  • Christian mentoring and leadership for elementary, middle and high school boys
  • Teach weekly curriculum that emphasizes Christian virtues and values to be applied at home, school and community
  • Project manager for church sponsored mission trips

Little League Coach, Girls Softball - North Eastern Little League (2011-2014)

  • Coached 8-11 year old girls softball fundamentals and team play
  • Emphasis on fun and team chemistry and sportsmanship.

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Resume Overview

School Attended

  • Grand Valley State University
  • Central Michigan University

Job Titles Held:

  • Course Materials Manager
  • Bookstore Director
  • Procurement Manager
  • Store Manager

Degrees

  • MBA
  • Bachelor of Science

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