Skillfully direct programming for customer oriented programs with demonstrated record of accomplishment in boosting viewership without exceeding budget targets. Proven leader with demonstrated analytical and team building skills. Excel at working with team members and collaborating with general public to produce informative and entertaining programs. My educational background in Psychology, Humanities and Social Sciences, along with my professional experience, makes me an excellent candidate. I have more than 5+ years of experience in the field of customer service and management. My resume shows that I have been consistently rewarded for hard work with promotions and increased responsibilities. These rewards are a direct result of my expertise in customer service, my commitment to personal and professional excellence, and my excellent written and oral communication skills.
Involved in the recruitment of prospective seasonal employees within our Re-Entry, TANF/Choices and Young Adult Programs in order to enroll them in Work Force Solution services. Manage each individuals case file for 11 offices in the city and rural areas in order for each employee to be successfully enrolled in our services, maintained close contact with employees to help them step by step through the process of achieving their goals, monitor and review work base learning services, develop positions and work sites for incoming employees, coordinate events in order to facilitate job readiness, interviewing skills, dress for success, worksite supervisor training and employee soft skill training.
Managed 300+ accounts by reviewing and mitigating discrepancies and collaborating with account holders. Developed system to support Oracle applications through collection, integration and management of data. Set up drafts and processed immediate payments after conducting thorough research and analysis of account, counseled debtors on payment options and arranged installment agreements, processed payments and contracts on accounts. Elevated account management by predicting potential competitive threats and outlining proactive solutions, addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
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