counselor credentialed mft lcadc resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Executive Profile
Experienced Human Service Associate with proven ability to be an asset to any company in developing and maintaining patients in the mental health field. Have led several health programs for patients resulting in successful transitions. Possessing a deep passion and desire to help others and improve their living ability. A respected leader that is entrusted with various duties and responsibilities, with the ability the complete tasks and maintain patients with order and organization.
Skill Highlights
Microsoft programs including excel.
Tax software (i.e. Intuit Proseries)
CNA certified
CPR certified
Staff Coaching Improvement Skills
People Soft
Lotus Notes
SCM Training/De-escalation Skills
Quality Patient Care
Activities of Daily Living
Trouble shoot Computer s
Core Accomplishments
Professional Experience
03/2014 to Current
Counselor , Credentialed MFT , LCADCHospital Sisters Health System - Corporate – Sheboygan, WI,
Provides crisis and suicide intervention counseling over the telephone.
Document s and maintains accurate records of all intake call
Reviews daily log sheets and client records to ensure accurate information recording and maintenance.
Supervises and monitors calls of client conversations to ensure accurate , quality, crisis assistance, with accurate documentation.
Provides crisis and suicide intervention training and consultations.
Provides crisis intervention to community groups traumatized by suicide.
Performs clinical services including intakes and a variety of therapy programs such as group, individual, and family therapy, expressive therapy, crisis intervention , psychodrama and problem solving.
Consults and collaborates with external agents including CHR, school officials, family members, physicians, and other health agencies.
Conducts emergency Jessicaluation of high risk clients to determine the level of treatment indicated and arranges for hospitalization, as needed.
09/2012 to 02/2013
Case ManagerLandry's – Santa Clara, CA,
Coordinate care for patients using NG program Conduct Benefit Investigations as necessary Answer inbound calls to the case manager queue Communicate with key medical practice accounts, sales representatives regarding the status of cases.
Provide consultative services where issues arise on how obstacles can be overcome Communicate with internal partners to ensure case coordination using superior levels of communication Designates cases where missing information from the prescriber is an obstacle in moving the case forward and provides this information to the prescribers and Sales Representatives.
02/2007 to 10/2009
Mental Health Worker/Activity CoordinatorOur Lady Of Peace – City, STATE,
Entrusted with the direction and execution of complex projects, ending in success, due to displaying admirable performance reviews and "exceeding expectations" on the ratings from excellent interpersonal communication with the patients.
Acknowledged with the ability to multi-task several projects and responsibilities, satisfying needed improvements to the workplace.
Created and maintained a centralized filing system for all project documents, manual and electronic, by updating the master filing index, which proved a smoother operation in the office.
07/2004 to 11/2005
Call Center RepresentativeCrisis And Information Center – City, STATE,
Ensured day to day operations run smoothly, routed calls appropriately and effectively Noted as making sure clients are well served with top-notch professional management efforts Frequently handled and resolved customer complaints, technical issues, and employee concerns in a fast-paced environment Asset to the company's ability to generate revenue, displaying good communication skills, organization skills, and good problem solving techniques CNA Interacted and listened to patients and agency staff in home health assistance creating a companionship displaying a familiarized setting for all.
Assisted home health nurse with total care residents including bathing, feeding, and dressing for calm transitions.
Adjusted errors and responded to complaints expressing the ability to communicate with patients and staff of diverse cultures and backgrounds.
Direct Support Professional Entrusted to safely transport and accompany patients during home placements resulting in reliable Implemented patient care plans in accordance with physician orders and hospital procedure which provided successful results.
Achieved pro-active treatment of depression and chemical personality disorders.
Education
Expected in May. 2008 to to
Bachelor's Degree: Psychology & Communications Spalding University - Louisville, KY GPA: Psychology & Communications
Expected in Jun. 2014 to to
Master's Degree: Marriage and Family Therapy Capella University - Minneapolis, MN GPA: Marriage and Family Therapy
Skills
agency, case manager, CNA, Coaching, good communication skills, interpersonal communication, CPR certified, clients, direction, fast, filing, home health, Lotus Notes, Microsoft programs, excel, office, organization skills, bathing, Patient Care, People Soft, performance reviews, problem solving, Quality, Sales, statistics, Tax
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