Skilled Customer service specialist committed to addressing customer concerns with speed, accuracy and professionalism.
Associates Degree in Early Childhood Development.
Stepped away from class room in 2012 after relocate to Utah.
Currently working as a Costumer service specialist, at General Dynamics Information Technology.
Recently promoted to work with the Internal Support Group, as Acting Supervisor.
Customers services, Sales environment
- Promoted upgrade options to customers, resulting in an increase in quality service to the consumers and help improve team work.
Received costumer service specialist of the month and have stayed in the top ten for the last year.
Promoted to acting supervisor in internal support group, after 10 months of employment .
Received several thank you letters from consumers, regarding professionalism and better practice.
Secured numerous company achievement awards for delivery of exceptional customer service.
- School Teacher and stuff
*Earned high marks for the quality of classroom teaching, lesson plans and instructional materials used in teaching diverse subjects.
*Received several Cover letter of Reconnection for demonstration of compassionate care that exceeded hospital requirements.
"... Marina proved to me that she is a concerned, dedicated professional proving safe, needed care. I will not hesitate to recommend Marina for any position. She is an outstanding professional. With over 25 years of administrative experience in working directly medical and home providers, I gladly recommend her."
- Edward Kenealy,
"... I find Marina to be an incredible professional. She has the spirit and the tenacity to be an asset wherever she goes. I have had the pleasure of working with her in a volunteer setting and find her ethics and dedication to be unmatched. She would be a welcome addition to any position and go beyond in helping young children achieve."
- Cate McMullin, Owner, Dynamics
in Training, SLC, UT.
Tutoring children, teaching Portuguese as a second Language.
Presented challenging assignment work to parents.
Worked independently as part of a team with parents, to achieve best behavior.
Primary Caregiver for a Elderly Woman with Alzheimer's.
Successfully provided quality care to several patients in Health care environment.
Bathing, Dressing, monitoring medicines, Driving to Doctors appointments, cooking heath food based on Doctors specified diet.
Early Childhood development School Teacher.
Developed innovative approaches that were held as the model standard for teaching one-on-one language skills and fast acceleration in learning a new language.
Worked closely with full-immersion techniques and lesson planning, developing inclusive study habits.
Consistently commended for ability to redirect students exhibiting behavior problems by replacing disruptive, unproductive patterns with positive behaviors through challenging assignment work and learning barriers.
-First grade- Teaching diverse subjectives- License# 00556248368 - 12/20/2004.
-Early Childhood development
Portuguese, Spanish, English
- Very good communications skills.
-Advanced experience with costumer service and sales
Intermediate computer knowledge.
-Multi - tasking
-Great with following directions
Health care: People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills.
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