Skilled Customer service specialist committed to addressing customer concerns with speed, accuracy and professionalism.
Associates Degree in Early Childhood Development.
Stepped away from class room in 2012 after relocate to Utah.
Currently working as a Costumer service specialist, at General Dynamics Information Technology.
Recently promoted to work with the Internal Support Group, as Acting Supervisor.
- Safety-oriented
- Superior communication skills
- Fast learning
- Conflict resolution
- Skilled multi-task
- Excellent judgment
- Adaptable
-First grade- Teaching diverse subjectives- License# 00556248368 - 12/20/2004.
-Early Childhood development
-Massage Therapy
-Beauty Esthetics's
Customers services, Sales environment
- Promoted upgrade options to customers, resulting in an increase in quality service to the consumers and help improve team work.
Received costumer service specialist of the month and have stayed in the top ten for the last year.
Promoted to acting supervisor in internal support group, after 10 months of employment .
Received several thank you letters from consumers, regarding professionalism and better practice.
Secured numerous company achievement awards for delivery of exceptional customer service.
- School Teacher and stuff
*Earned high marks for the quality of classroom teaching, lesson plans and instructional materials used in teaching diverse subjects.
-Patient Care
*Received several Cover letter of Reconnection for demonstration of compassionate care that exceeded hospital requirements.
Recommends
"... Jessica proved to me that she is a concerned, dedicated professional proving safe, needed care. I will not hesitate to recommend Jessica for any position. She is an outstanding professional. With over 25 years of administrative experience in working directly medical and home providers, I gladly recommend her."
- Edward Kenealy,
Kennewick, WA.
"... I find Jessica to be an incredible professional. She has the spirit and the tenacity to be an asset wherever she goes. I have had the pleasure of working with her in a volunteer setting and find her ethics and dedication to be unmatched. She would be a welcome addition to any position and go beyond in helping young children achieve."
- Cate McMullin, Owner, Dynamics
in Training, SLC, UT.
Williamsville, NY, 09/2013 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- .Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.
- Developed effective relationships with all call center departments through clear communication.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Assisted with the development of the call center operations, quality and training processes.
Rochester, MI, 05/2008 - 11/2012
Tutoring children, teaching Portuguese as a second Language.
Presented challenging assignment work to parents.
Worked independently as part of a team with parents, to achieve best behavior.
-Consistency
-Innovative approaches
-Commitment
-Listening
City, STATE, 11/2012 - 03/2012
Primary Caregiver for a Elderly Woman with Alzheimer's.
Successfully provided quality care to several patients in Health care environment.
Duties:
Bathing, Dressing, monitoring medicines, Driving to Doctors appointments, cooking heath food based on Doctors specified diet.
City, STATE, Brazil 2004 - 05/2008
Early Childhood development School Teacher.
Developed innovative approaches that were held as the model standard for teaching one-on-one language skills and fast acceleration in learning a new language.
Worked closely with full-immersion techniques and lesson planning, developing inclusive study habits.
Consistently commended for ability to redirect students exhibiting behavior problems by replacing disruptive, unproductive patterns with positive behaviors through challenging assignment work and learning barriers.
Portuguese, Spanish, English
- Very good communications skills.
-Advanced experience with costumer service and sales
Intermediate computer knowledge.
-Multi - tasking
-Well trained
-Great with following directions
Health care: People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills.
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School Attended
- E.E. Jeremy Technical School
Job Titles Held:
- Costumer Service Specialist, Internal Support Group.
- Teacher
- Caregiver
- 1st Grade Teacher
Degrees
- Associate Degree in Early Childhood development
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