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costumer service resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated Customer Service Representative with extensive experience in costumer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Credit Card Payment Processing
  • Report Generation
  • Report Creation
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Customer Service
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Transaction Processing
  • Customer Retention Strategies
  • Upselling Products and Services
  • Filipino/ English Fluency
  • Verbal and Written Communication
  • Adaptive Team Player
  • Sales Expertise
  • Problem-Solving Abilities
  • Quality Control
  • Schedule Mastery
  • Customer Relations
  • High-Energy Attitude
  • Product Organization
  • Store Maintenance
  • Promotional Support
Experience
07/2022 to Current
Costumer Service Management & Training Corporation Miami, FL,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
12/2022 to 05/2023
Restaurant Waitress Killer Burger Hillsboro, OR,
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stocked service areas with supplies during slow periods.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
07/2020 to 08/2022
Food Service Worker QuickChek City, STATE,
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.
  • Received food orders from individuals and explained offerings.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Followed recipes and customer requests to prepare meals.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
09/2021 to 01/2022
Fast Food Crew Member Dunkin' Donuts City, STATE,
  • Kept customer and food preparation areas clean and well-organized.
  • Followed company safety standards for food quality and sanitation procedures.
  • Served orders to customers at windows, counters and tables.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Prepared items according to written or verbal orders, working on several different orders.
  • Quickly and efficiently processed payments and made accurate change.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Worked with teammates and openly invited coaching from management team.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Verified orders and bagged items for easy transport.
  • Promoted food items, beverages and desserts to increase sales.
  • Reviewed contents on food trays to check complete order.
  • Mastered point-of-service computer system for automated order taking.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Scheduled equipment use with managers, using information about daily menus to help coordinate cooking times.
Education and Training
Expected in 07/2022 to to
High School Diploma:
Keyport High School - Keyport, NJ
GPA:

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Resume Overview

School Attended

  • Keyport High School

Job Titles Held:

  • Costumer Service
  • Restaurant Waitress
  • Food Service Worker
  • Fast Food Crew Member

Degrees

  • High School Diploma

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