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costumer service resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Accomplishments

I managed five apartment communities for a large company that had several communities all over the United States, Hawaii and Puerto Rico. During my employment with NCHP Property Management, I trained staff and assisted rent up of all new communities in the state of Florida. I maintained full occupancy on all the communities I managed. This company awarded me manager of the year every year for three years in a row, and manager of the quarter every quarter for 3. 5 years. This was a company with thousands of properties all over the United States, this was based on overall performance, staying under budget, low turnover, excellent costumer service, maintenance repairs, and short turnover on vacancies. I was often sent to or transferred to problem properties to help them get back on track, all the while staying within budget.

Skills
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
Work History
12/2010 to Current
Costumer Service Trimedx Baltimore, MD,
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.


02/1994 to 12/2010
Unite States Mail Carrier United States Postal Service, USPS City, STATE,
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Developed and maintained courteous and effective working relationships.
02/1980 to 12/1993
Senior Site Manager NCHP/ H.J. Winters & Associates, Inc. City, STATE,
  • Supervised contractor work.
  • Provided general office administration, correspondence, filing and spreadsheet development.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Resolved issues between employees and customers using company policies.
  • Maintained records and logs of work performed and materials and equipment used.
  • Verified completed projects met approved time, quality and cost estimates.
  • Interviewed, hired and trained new workers.
  • Built and maintained vendor relationships, serving as main liaison for gaining building access.
  • Attended weekly meetings to discuss safety procedures, compliance issues and facility maintenance.
  • Oversaw all daily office operations and equipment maintenance.
  • Assumed responsibility for personnel deployed to work site.
  • Scheduled vendor and service companies for various types of operations.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Attracted tenants by advertising vacancies and personally showed units to potential renters.
  • Maintained building systems by working with maintenance services and supervised repairs.
  • Investigated and resolved any tenant complaints.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Collected and maintained careful records of rental payments and payment dates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Administered property-related budgets, reviewed invoices and tracked costs.


Education
Expected in to to
GED:
Robert E. Lee High School - Jacksonville, FL
GPA:
  • Continuing education in Accounting Eastern Florida State College

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Resume Overview

School Attended

  • Robert E. Lee High School

Job Titles Held:

  • Costumer Service
  • Unite States Mail Carrier
  • Senior Site Manager

Degrees

  • GED

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