Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Personable and dedicated Customer Service Representative with extensive experience in costumer service. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
- Report creation
- Credit card payment processing
- Report generation
- Quality assurance controls
- Store maintenance
- Project management abilities
- Problem-solving abilities
- Sales expertise
- Quality control
- Product organization
- Shipping and receiving understanding
- Adaptive team player
- Promotional support
- Retail sales customer service
- High-energy attitude
- Senior leadership support
- Customer relations
- In-store support
Education and Training
Angel P. Millan Rohena Carolina , Puerto Rico Expected in 05/2012 – – High School Diploma : - :
Experience
Kindred Healthcare - Costumer Service
San Francisco, CA, 03/2018 - 12/2018
San Francisco, CA, 03/2018 - 12/2018
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Worked with [Job title] to develop customer service improvement initiatives.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Educated customers on special pricing opportunities and company offerings.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
Kindred Healthcare - Housekeeper
Stoughton, MA, 07/2015 - 12/2016
Stoughton, MA, 07/2015 - 12/2016
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Interacted pleasantly with clients and guests when performing daily duties.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Fredbeans - Housekeeper
Exton, PA, 08/2012 - 06/2015
Exton, PA, 08/2012 - 06/2015
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Checked [Number] rooms per day to verify vacancies post-checkout.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Interacted pleasantly with clients and guests when performing daily duties.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Reduced average cleaning time per room from [Number] to [Number] minutes by [Action].
Koqueta Boutique - Cashier
City, STATE, 11/2010 - 05/2012
City, STATE, 11/2010 - 05/2012
- Assisted with purchases, locating items and signing up for rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Assisted customers with account updates, new service additions and promotional offers.
- Received payments for [Product or Service] and issued receipts.
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Resume Overview
School Attended
- Angel P. Millan Rohena
Job Titles Held:
- Costumer Service
- Housekeeper
- Housekeeper
- Cashier
Degrees
- High School Diploma
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