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Costumer Service. Resume Example

Resume Score: 80%

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COSTUMER SERVICE.
Professional Summary

Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Resolve customer complaints via phone, email, mail, or social media, and Greet customers warmly and ascertain problem or reason for calling. and training in Assist with placement of orders, refunds, or exchanges. Motivated to learn, grow and excel in the industry. Ambitious Customer Service Representative with more than 2 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures. Customer Service Representative with over 2 years of successful experience in Cancel or upgrade accounts, Take payment information and other pertinent information such as addresses and phone numbers and Place or cancel orders. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 2 years of experience providing quality administrative support to clients in both Spanish and English.

Work History
Hawthorn Suites. Fitchburg, United StatesCostumer Service. | 09/2019 - Current
  • Worked with customer service manager to understand needs and provide the best service.
  • Resolved customer complaints problems via phone, email, mail, or social media. , improved operations and provided exceptional client support.
  • Increased customer satisfaction by resolving placement of orders, refunds, or exchanges issues.
  • Handled 2 calls per minute to address customer inquiries and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
AmericInn International LLC. Madison , WICustomer Service Representative | 06/2018 - 02/2019
  • Recommended Assist with placement to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with up to 2 calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 99%.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided information to customers regarding to charge card and loyalty program and helped to open and activate new accounts.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Radisson Hotels. Madison , WICustomer Service Representative | 10/2017 - 06/2018
  • Recommended Assist with placement to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with up to 2 calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 99%
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Skills
  • First Aid/CPR
  • Customer service
  • Regulatory Compliance
  • Business Operations
  • Team Building
  • Problem Resolution
  • Operational Improvement
  • Relationship Development
  • Project Organization
Education
Madison College Madison WI High School Diploma
  • Continuing education in [Subject]
  • I would like to transfer to Milwaukee once I'm done with my two years here in madison. Currently I'm not enroll in school but I'm coming back this fall.
Madison College Madison WIHigh School Diploma
  • Continuing education in [Subject]
  • I would like to transfer to Milwaukee once I'm done with my two years here in madison. Currently I'm not enroll in school but I'm coming back this fall.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hawthorn Suites
  • AmericInn International LLC
  • Radisson Hotels

School Attended

  • Madison College

Job Titles Held:

  • Costumer Service.
  • Customer Service Representative

Degrees

  • High School Diploma
    High School Diploma

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