Highly-motivated and compassionate public servant professional skilled at networking, media outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure. History of monitoring and mentoring youth offenders by rapport building.
Assisted in restraining violent and unruly inmates.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
Maintained records and logs of man hours, materials and equipment used.
Conducted internal security checks and distributed meals.
Continually monitored housing unit for inappropriate activity.
Supervised the meal distribution and observed inmates during meals.
Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
Counseled juveniles on day-to-day reality oriented problems.
Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts.
Supervised inmates during meals, visits, recreation, telephone calls and shower time.
Served as a member of the treatment staffing team to develop a rehabilitative program for juveniles.
Signed in all visitors and completed appropriate visitation log forms.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Routinely reviewed housing assignments and reassigned inmates when needed.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Maintained communications with all other areas of the facility at all times.
Maintained daily logs of shift activity.
Instructed inmates on work details and transported them to work sites.
Supervised the activities of adolescents in a residential setting.
Enforced resident behavior management system and wrote incident reports for infractions.
Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
Maintained appropriate control, security and well-being of youth at all times.
Maintained correct physical head count at all times.
Attended regular trainings and maintained appropriate certifications.
Built and disassembled scaffolds, bracing and barricades.
Assisted skilled workers with construction projects in all phases of rough and finish carpentry.
Cleaned all construction areas to avoid hazards.
Removed old roofing materials in an efficient manner.
Performed heavy labor such as ditch digging, paving and hauling.
Arranged and stored materials, machines, tools and equipment.
Cut materials to specified sizes for installation using power saws and tile cutters.
Transported materials, tools and machines to installation sites.
Hoisted tar and roofing materials onto roofs.
Assisted in caulking pipe joints to properly seal them.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Trained new employees
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed and issued money orders for customers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Law Enforcement and Justice Administration coursework
Participated in the tutoring program and helped tutor elementary students.
Typing Speed 60-70 Words Per Minute
•Database Software (Oracle, Access, etc)
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•Internet Browser (Internet Explorer, Firefox, etc)
•Spreadsheet Software (Calc, Excel, etc)
•Utility Software (Virus, File Compression, etc)
•Word Processing Software (Word, WordPerfect, etc)
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