correctional treatment specialist case manager resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Enthusiastic bilingual employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the industry.
Skills
Computerized Tracking
Complex Problem-Solving
Medical Emergency Response
Critical Thinking
Coordinating with Supervisors
Emergency Situations
Community Mental Health Programs
Treatment Coordination
Crisis Intervention Strategies
Responding to Difficult Customers
Customer Retention Strategies
Customer Data Confidentiality
Efficient and Detail-Oriented
Issue and Complaint Resolution
Courteous with Strong Service Mindset
Understanding Customer Needs
Interpretation and Translation Services
Data Entry and Maintenance
Call Documentation
Work History
Correctional Treatment Specialist (Case Manager), 01/2019 - Current Department Of Justice – Pollock, LA,
Interview inmates to assess their psychological state and social needs
Provide counseling services to inmates in order to reduce recidivism rates
Assist inmates with filing grievances or other administrative tasks
Coordinate inmate’s release from prison, including planning for post-release housing and employment arrangements
Prepare reports on inmate behavior, compliance with rules, and other factors that may affect their safety or security in facility
Cooperate with law enforcement officials in investigations of inmate misconduct or criminal activity within facility
Maintain daily logs of inmates’ activities for review by supervisors
Provide support and guidance to inmates during their incarceration
Monitor inmates’ compliance with court orders, such as child support payments or restitution obligations
Unit Secretary, 04/2016 - 01/2019 Health Alliance Of Hudson Valley – Mount Kisco, NY,
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Increased office productivity by transcribing over 10 daily meetings and appointments and implementing organizational systems for documents.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Managed financial documentations such as expense reports and invoices.
Kept detailed records of office inventories and placed orders for more supplies.
Managed incoming calls and directed to appropriate department.
Organized paperwork such as charts and reports for office.
Maintained rapport with colleagues.
Managed office bookkeeping.
Supported office staff and operational requirements with administrative tasks.
Enhanced office productivity by handling high volume of callers per day.
Monitored inventory levels and advised management of need for replenishment.
Executed administrative duties to facilitate unit tasks and meet team goals.
Developed training protocols for new unit secretaries.
Drafted unit correspondence, memos, and department updates.
Managed master calendar and scheduled appointments for providers.
Completed and filed financial documentation for accounting purposes.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Placed new supply orders, managed inventory and restocked clerical spaces.
Carried out front office duties utilizing data entry skills in framework database.
Achievements: Special Act Award 2016, Time off Award 2016, Correctional Worker of the Month 2016, Quality Step Increase 2017, Time off Award 2017, Special Act Award 2017 ,Quality Step Increase 2018, Time off Award 2018 , Special Act Award 2018, Correctional Worker of the Month 2019, Time off Award 2019, Time off Award 2020, Special Act Award 2020, Quality Step Increase 2020, Quality Step Increase 2021, Time off Award x3 2021, Sustained Superior Performance Award 2022, Time Off Award x2 2022, Correctional Worker of the Quarter 2022.
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