Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
I am a Correctional Case Manager who exercises precise judgment during crisis events and develops strong rapport with prisoners and colleagues. I try to be the type of individual that has respectful and ethical standards who believes that implementing firm, clear guidelines and adopting an attitude of understanding generates a more peaceful prison environment for all involved. I am one who believes in a safety-oriented facility  with more than [10] years in maximum and medium security facilities.
  • Correctional facility procedures knowledge
  • Self-defense techniques
  • Firearm operations trained
  • Safety and security-oriented
  • Strong interpersonal skills
  • Segregation unit specialist
  • Team-oriented
  • Weapons training
  • Inmate behavior modification tactics
  • Goal Oriented
  • Active listener
  • Computer Literate
  • Highly Motivated
  • Extremely Dependable
Work History
08/2010 to Current Correctional Case Manager State Of Idaho | Bellevue, ID,
  • Maintains a case load of 120 inmates.
  • Discusses inmate's home plan and release back into society
  • Encourages inmates to remain infraction free
  • Assist inmates with earning their GED/obtaining a job.
  • Plans/assess inmate in what area is most important for a successful transitional back into society.
08/2007 to 08/2010 Inmate Disciplinary Hearing Correctional Officer Waukesha County | Waukesha, WI,
  • Led disciplinary hearings and made recommendations for sentencing.
  • Observed behavior of residents individually and in groups.
  • Built solid relationships with staff and residents to help keep the institution safe and secure.
  • Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
  • Prepared documents when an inmate displayed disruptive behavior.
  • Contacted inmates and informed that that they had received a rule infraction.
  • Allowed inmates the opportunity to make a statement, written/verbal based on the evidence that was presented.
04/2003 to 08/2007 Correctional Officer Universal Health Services | Colorado Springs, CO,


  • Maintained the custody and control of [64] inmates housed in maximum security unit.
  • Conducted routine and emergency head counts.
  • Completed intake paperwork and searches.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Physically restrained males when disturbances required physical intervention.
02/2002 to 04/2003 Teacher Five Guys | La Plata, MD,
  • Handle daily activities of children between the ages of birth-5.
  • Maintains a record of the growth of children and keeps parents up to date.
  •  Communicate with parents.
  • Responsible for setting up the classroom to reflect the
    lessons that is being taught.


07/1997 to 01/2002 Shift Leader/Manager Eldorado Resorts, Inc. | Columbus, OH,
  • Maintaining high standards of quality control, hygiene, and health and safety.
  • Checking stock levels and ordering supplies.
  • Preparing cash drawers and providing petty cash as required.
  •  Helping in any area of the restaurant when
    circumstances dictate.
06/1994 to 06/1997 Cashier/Cook Hardee's | City, STATE,
  • Set up and organize work station with designated supplies, forms and resource materials;
  • Maintain cleanliness at all times. 
  • Answer outlet telephone using correct salutations and telephone etiquette.
  • Completed additional duties/tasks as assigned daily by the Supervisor.
  •  Ability to maintain concentration and think clearly in a noisy environment with high pedestrian traffic.
  • Collect payment from customers.
Expected in Current | Pre-Major Social Work Fayetteville Technical College, 2201 Hull Road Fayetteville, NC 28303 GPA:

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  • Fayetteville Technical College

Job Titles Held:

  • Correctional Case Manager
  • Inmate Disciplinary Hearing Correctional Officer
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  • Teacher
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