Guest focused, multi-faceted Corporate Trainer, HR, Recruiting & Restaurant Manager, offering a 20 year dedication to achieving the highest level of service standards. Adept in cultivating new employees by developing and implementing comprehensive training programs and consistently offering an unparalleled commitment to meeting and exceeding expectations.
Hired, supervised and trained all opening staff at 5 locations. Provided orientation for all new hires, staff and management for both FOH and BOH. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Developed and maintained exceptional customer service standards.
Responsible for learning and educating staff on Liquor, Beer and Wine pairings. Maintained highest level of service standards to achieve an exceptional guest experience.
Tasked in training all new hires. Responsible for maintaining the highest level of service standards
Assisted in the opening of 3 new locations
Developed and maintained a staff that provided hospitable, professional service while
adhering to policies and business initiatives.
Communicated well and used strong interpersonal skills to establish positive
relationships with guests and employees.
Managed accounts payable, accounts receivable and payroll.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
New Hires, Training, Outside Sales, Sales, Sales Representative, Customer Service, Employee Performance, Incentive Programs, Sales Goals, Sales Presentations, Top Sales, Corporate Trainer, Educating, Restaurant Manager, Pricing, Proposals, Quota, Accounts Payable, Accounts Receivable, Credit, Detail-oriented, Energetic, Excellent Communication Skills, Hr, Multi-tasker, Payroll, Recruiting, Self Motivated, Staff Training, Team Player, Training Programs, Real Estate
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