Experience leading a successful change management effort in a similar complex organization. I have Seven years of direct Change Management experience in the Montgomery County Enterprise Resource Planning Office. In that time, I held a Change Management/Human Resources Specialist position for 5.5 years and am currently holding the Acting Change Manager position (December 2013-present). My experience includes functional and supervisory roles on the Change Management team. Duties include business process re-engineering, training and communication activities in the Oracle implementations of Financials, Human Resources, Budget, Procurement and Order and Warehouse Management. These activities affect all levels of the organization including 9500 employees, Management Leadership Service employees, End users, Core business owners and Executive leaders to enable the facilitation and adoption of change initiatives within the County. In addition, I lead Change Management activities with the MCtime electronic timecard implementation, MC311 Call Center implementation, and oversaw the Finance/DTS Tax Assessment system implementation and DTS Office 365 rollout. Each Change Management activity aligns with strategic goals and objectives of the County. Strategic planning, cross functional teamwork and stakeholder buy in are critical in the success and facilitates organizational change and effectiveness across the organization. Experience and knowledge of principles, practices, and systems of organizational design, change management, workforce development and organizational development. I have extensive experience and knowledge in principles, practices and systems of organizational design, change management, workforce development and organizational development. I have Seven years of direct Change Management experience in the Montgomery County Enterprise Resource Planning (ERP) Office. In that time, I have held a Change Management/Human Resources Specialist position for 5.5 years and an Acting Change Manager position for 1 year. My experience, both functionally and in an oversight role, includes aligning business process re-engineering, training and communication activities with the Oracle implementations of Financials, Human Resources, Budget, Procurement and Order and Warehouse Management. In addition, I lead Change Management activities with the MCtime electronic timecard implementation, MC311 Call Center implementation, and oversaw the Finance/DTS Tax Assessment system implementation. facilitate organizational change and effectiveness. These efforts have impacted all levels of the 9000 + employee base including employees, end users, business owners, MLS and Executive leaders. Oracle implementations have been completed on time and on budget; as have the aligned Change Management activities. Align business and operating needs with Executive sponsored Oracle implementation of Financials, Human Capital Management, Hyperion, Warehouse and Order Management through business process reengineering, trainings and communications Six years direct management experience in previous roles in Investment Management and Telecommunications industries: managed daily responsibilities, overall work plans and personnel/performance management Engage in ongoing stakeholder management (including Core business owners and ERP leads) to ensure knowledge, support and buy in for Oracle business, Oracle Human Capital Management and DLC Order/Warehouse Management modules Developed Change Readiness assessments for core Oracle user groups including Management Leadership Service (MLS), HR liaisons and Administrative Service Coordinators that provided a critical pulse point user readiness for the Oracle implementations. Developed strategic planning workshop with MC311 Management including priority setting, action plan to execute and measurements for success Conducted focus group sessions with MCtime management on successes, areas to improve and goal setting; developed an action plan based on focus group discussions Extensive knowledge of the principles and practices of Montgomery County ERP including pre implementation, post implementation and stabilization practices. Acting Change Manager Dec 2013-present Montgomery County Government, Rockville, MD Supervise the Change Management team currently comprised of 1 (one) Human Resource Specialist III and 3 (three) County Contractual Staff in the ERP Office in driving end user adoption of Oracle and other Enterprise implementations through Business Process Reengineering, Training and Communications. Manage overall Change efforts related to communication, training and process in Human Capital Management, Financials, Hyperion and Department of Liquor Control Order and Warehouse Management implementations and align goals and deadline dates with overall Project timelines. Develop Enterprise wide strategic plans related to Change Management activities in Financials, Human Resources, Procurement and Order/Warehouse Management to operationalize core business functions and process Create and facilitate Human Capital Management Knowledge Management process between ERP office and OHR Business Owners to ensure operational success with Oracle. Continually solicit for feedback from stakeholders on pain points and suggestions through focus groups, needs assessment surveys and phone calls and update strategic plans, training materials and communications accordingly Supervise Change Management efforts in Tax Assessment System and Office 365 enterprise implementations Facilitate Cross Functional HCM Strategic meetings with ERP, OHR Leads, Payroll and MCtime to discuss integration touch points and critical updates to identify enterprise wide touch points and potential impacts Change Management Specialist 2008-2013 Montgomery County Government, Rockville, MD Matrixed supervision to Change Management specialists and County training consultants Developed and applied actionable Change Management, Training and Communication methodology, timelines and strategic plans Research, design, write and publish communication material for ERP modules using a variety of mediums, including written, verbal, online and Oracle training tools Lead and drive end user adoption and proficiency in Oracle eBusiness, Oracle Human Capital Management, and other ERP modules through training, focus groups and workgroup sessions Liaise with Core business owners, ERP functional leads, Departmental end users and Project Management in business process, training and communication needs Developed maintain productive working relationships with Human Resources, Finance, Hyperion and Liquor Control business owners to ensure successful partnership Developed readiness assessments to all levels of the organization including Directors, Management Leadership Service, Core business owners, Administrative Service Coordinators, Human Resources liaisons, and End user employees Ensured all change activities are completed in accordance with overall project timelines Identified post implementation Oracle challenges and work with business owners to discuss, document and overcome Presented ERP Oracle eBusiness, Oracle Human Capital Management module rollouts to business owners, end users and other stakeholders through workshops, briefings and hands on training Conducted Change Impact and Needs assessments, analyze results and develop appropriate action plans with input from appropriate business owners and ERP leads Measured effectiveness of change management activities through surveys and focus groups Strategized with key business stakeholders as appropriate Administered TransformMCG website that contains all Oracle ERP process documents, job aids, online trainings and manuals
Lead trainer to 10-15 employees in effective customer service, technical troubleshooting, sales and marketing skills.
Managed daily work assignments, personnel, performance and corrective action for 10-15 direct reports.
Analyzed training needs based on overall business strategies and executed training programs and techniques accordingly.
Developed classroom and web-based training troubleshooting manuals, user guides and online interactive training.
Led comprehensive Customer Service and Technical training for 25staff members.
Retail Investment Services Manager, 01/2002 to 01/2006 T Rowe Price – Owings Mills, MD
Managed 8-10 Retail Investment Services Associates in daily work activities, personnel and performance management.
Created New Hire and Continuing Education training curriculum, including user manuals, online and print materials.
Facilitated various strategic and tactical training sessions to New Hire classes, tenured Associates and executive level management.
Marketing Specialist, 01/2000 to 01/2002 Castle Pacific Publishing
Created marketing strategies and publicity events for first-time authors.
Organized and facilitated Direct Mail Campaigns.
Updated and managed Marketing page on company website.
Created and prepared press kits.
Certified Public Manager Certificate ProgramRegional Excellence Development program Oct: Current Council of Governments/George Washington University - 755 North Capitol Street, Washington DC
Emphasis in Leadership Development
Cross jurisdictional cohort to examine regional issues
BA: Public Communication, 11 2015 The American University - Washington DC GPA: Council of Governments Institute for Regional ExcellenceCouncil of Governments Institute for Regional Excellence Public Communication
High School Diploma: 1 1997 The McDonogh School - Owings Mills, MD
business strategies, customer service, Direct Mail, marketing strategies, marketing, materials, Oct, page, performance management, personnel, press kits, publicity, Retail, sales, strategic, user manuals, trainer, training programs, troubleshooting, website