Customer-focused Corporate Trainer successful in Training and Development. Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills. Adept at learning new products and services.
Curriculum development and assessment
1+ years of training in Customer Service & Technology
Strong organizational skills
Extensive knowledge of training methods
High energy and enthusiasm
Corporate Trainer05/2014 to CurrentVivint IncProvo, Utah
Offered specific training programs to help employees maintain and improve job skills.
Developed training program for specific departments including, Tech Support, Advanced Tech Support and Internet.
Develop and deliver all technical training materials.
Trained a staff of 1000+ employees on Tech Support, Advanced Tech Support, Account Creation and Internet.
Conducted small group and individual activities based on differentiated learning needs.
Corporate Care Professional04/2013 to 05/2014Vivint IncProvo, Utah
Made reasonable procedure exceptions to accommodate usual customer requests.
Demonstrated mastery of customer service call script within specified timeframes.
Properly directed inbound calls in phone queues to improve call flow.
Addressed customer service inquiries in a timely and accurate fashion.
Sales Associate04/2013 to 05/2014Foot LockerProvo, Utah
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, including counting cash, opening and closing cash registers.
Shared product knowledge with customers while making personal recommendations.
Certificate in Training: Training 2014University of UtahProvo, UtahCompleted University of Utah Corporate Trainer Program
High School Diploma2009Walla Walla High SchoolWalla Walla, WA.