Experienced Corporate Trainer with a demonstrated history of working in the banking industry. Skilled in Negotiation, Banking, Coaching, Sales, and Translation. Strong human resources professional with a International Studies focused in Communication from University of Wisconsin-Parkside.
Excellent interpersonal and coaching skills
Proficient in the PC and MAC platforms
Strong history of executing the vision of senior management
Strong organizational, planning, problem resolution, communication, facilitation and influencing skills
Strong people management and leadership skills
Excel in creativity and new ideas
Sales leadership development
Practiced in instructional design
Corporate Trainer11/2015 to 05/2017GUARANTY BANK CORPORATE/FIRST CITIZENS BANKMilwaukee, WI
Designed training modules that implemented strategic business practices and organizational behavior training concepts.
Effectively trained instructors and supervisors on techniques for managing employees.
Analyzed each department's training needs and developed new training programs based on the analysis.
Planned and led training programs on staff development.
Created testing and evaluation procedures.
Monitored training costs to maintain the training budget.
Offered specific training programs from basic to new hire, specialized personal banker courses, as well as work and life skills.
Presented training information via role playing, simulations and team exercises.
Mentored team members to succeed and advance within the department and company.
Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
Created effective training course objectives, course content and all materials.
Delivered training material to a diverse audiences throughout the company
Worked hand in hand with design team to improve training material.
Processed new hire paperwork (I-9's) and onboarding for new hires.
Focused on the improvement of current and future classes.
Creatively advanced learning curriculums and new training material by introducing alternative ideas.
Inspired employees to improve each day.
Assistant Branch Manager01/2012 to 11/2015GUARANTY BANKKenosha, WI
Performance management and leadership.
Employee development and successful coaching.
Accountable for reaching monthly sales goals and targets.
Liable for performing timely and accurate audits.
Supporting team by overseeing the efficient operations of the branch.
Establishing offsite sales events and meetings with community partners.
Assisting and coaching employees to establish best sales practices and providing excellent customer service.
Partnering with other branches and management to conduct new sales contests.
Responsible for weekly and monthly reporting.
Oversee teller duties and assist with customer transactions during peak periods.
Implementing corporate policy and active staff communication and appropriate changes in operations and procedures.
Ensuring excellent customer service skills.
Facilitating meetings to disseminate operations information.