Seasoned Sales and Customer Service Professional with strong work ethic and integrity seeking position as a Grocery Store Clerk in a quality-focused company at the heart of a vibrant community. Passionate about customer service and having an undeniable talent for connecting with people, strong team player interested in joining a vibrant team and expanding knowledge of food and beverages. Known for effective time management and communication skills, willing to be mentored and a quick learner, driven to exceed at the highest levels.
Excellent customer service
Flexible and adaptable
Customer Service | Customer Interface | Quality Communication
Grew new and repeat sales by establishing and fostering primary customer relationships, providing exceptional customer service leading to revenue growth.
Enhanced customer satisfaction by eliminating additional research, driving incremental sales by up-selling options.
Grew broad customer base with effective daily personal interaction and communication from corporate level decision makers to entry level staff, new and established accounts.
As product expert and brand ambassador, drove brand preference as right solution for array of customer needs and requirements.
Developed and executed product and training presentations to new and prospective customers.
Consistently chosen as leader for special projects as highly capable communicator with natural ability to persuade and lead. ?
Corporate Sales Manager03/2014 to 10/2015MSC Cruises (USA), Inc.Fort Lauderdale, FL
Global, privately owned European cruise company. West coast based covering North America.
team expert responsible for strategic oversight of unique business channel; chief driver of all channel revenue from scratch.
With corporations and industry specialists established and
fostered primary business relationships throughout North America.
Repaired and strengthened key industry specialist relationship, growing business requests by 200% and generating $800K in 6 months.
Developed appropriately needed collateral, presentations and communications and executed all aspects of tradeshow participation, generating new contacts and
Trained field-deployed and inside sales teams to mine channel business with own assigned industry distributors.
Corporate Sales Manager10/2000 to 09/2013Royal Caribbean Cruises Ltd. Miami, FL
Global cruise vacation company operating six cruise brands, including Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. West coast based covering Western North America.
Exceeded territory goals with Fortune 1000 corporations and industry specialists by meeting customer needs and solving customer problems more effectively and expeditiously than key competitors.
As corporate sales expert managed all territory lead generation, cold-calling, qualifying, and relationship development, driving brand preference as right solution for array of business needs and requirements.
Recognized as division "2012 President's Challenge Award" recipient by achieving 106% of sales goal. Honored for 132% sales goal achievement in 2010 and as "Sales Manager of the Year" in 2002, 2003, 2005 by achieving as much as 225% of goal.
Increased overall territory sales 600% in 6 years by identifying annual group producers and establishing preferred partnerships, ensuring sound business base, allowing more time prospecting new opportunities.
Improved lead closure rate 80%, using solution-oriented selling techniques and providing strong customer support.
Produced annual sales over $500K by establishing exclusive partnership and moving business from competitors; increased business for 2014 to ensure an additional $200K in revenue.
Increased customer responses by designing and implementing sales tool for decision makers, summarizing total costs and zeroing-in on numbers, ensuring more sales.
Generated new opportunities and more sales by collaborating with internal operations team, designing tailored sales approach, offering unique marketing solutions, becoming division specialist.
Expanded incremental sales through exclusive relationship implemented with unique product distributor.
Professional, friendly and dependable
Customer-focused and a careful active listener
Adaptable and receptive to learning
Natural leader and active team participant
Bachelor of Science: EducationThe Ohio State UniversityColumbus, OH
Educable Mentally Retarded, K-12, LDBD Tutor Certification, Dean's List
Achieving Competitive Excellence and Quality Improvement Process training. Annual sales, product, computer training.