Over five years' experience leveraging bilingual fluency to serve Portuguese-speaking customers, offer technical support, resolve problems, and ensure a high degree of satisfaction.
Strong background providing high-level administrative assistance, enforcing policies and procedures, coordinating meetings, and scheduling appointments.
Additional background translating Portuguese text, proofreading materials, and correcting spelling and grammatical errors.
Consistent track record of meeting deadlines, retaining a large volume of customers, and supporting sales growth by recommending appropriate products and services.
Microsoft Office Suite (Excel, Word, Outlook) and Message Studio applications.
Novitex Enterprise SolutionsNovember 2014 to CurrentCorporate Receptionist Redmond, WA
Checking in visitors and registering their vehicle; corresponding via email using Microsoft Outlook; providing assistance with meetings which may include organizing and setting up meeting rooms utilizing Microsoft Outlook.
Effectively addressing and resolving client and customer concerns and complaints; data entry and word processing using Microsoft Word.
Developing a familiarity with the building occupants for whom I am assisting; keeping statistical data on services provided.
Answering internal and external calls and transferring to appropriate parties; demonstrating flexibility in satisfying customer demands in a high volume, production environment.
Consistently adhering to business practice guidelines and policies; participating in cross-training; maintaining all logs and reporting documentation with attention to detail.
Completetranslations.comJanuary 2013 to November 2014Customer Service Support Representative Bellevue, WA
Provided high-level administrative assistance to Owner/ Operator of multiple websites.
Built rapport with clients, managers, and employees by arranging continuing contacts, researching and developing new services and methods, setting priorities, and resolving issues.
Offered support to site users and customers by answering questions, resolving problems, and ensuring satisfaction.
Addressed administrative concerns by analyzing information, identifying issues, and communicating solutions.
Streamlined and improved administrative workflow by studying methods, implementing cost reductions, and developing reporting procedures.
Created and revised systems and procedures by analyzing operating practices, researching new technologies and requirements, evaluating personnel, and introducing changes.
Aerotek at Nintendo of AmericaAugust 2012 to January 2013Bilingual Customer Service Representative Redmond, WA
Returned to Aerotek/Nintendo to support Portuguese-speaking customers by offering online connection support for multiple Nintendo game systems.
Assisted clients in setting up and utilizing wireless network with Nintendo systems.
Leveraged bilingual fluency in solving connection problems by guiding customers through network security and router settings.
Conducted online research to educate clients and recommend products to address connectivity issues.
Retained a high percentage of business by managing escalation queries and offering incentives such as discounts and complementary repair orders.
Sole member of Portuguese team selected for special training to become Tier 2 Representative.
Select StaffingJuly 2011 to April 2012Bilingual Support Representative Bellevue, WA
Recruited, scheduled, and greeted associates in a courteous and welcoming manner.
Answered phones, directed calls, and responded to inquiries in both English and Portuguese.
Verified employment eligibility of applicants, assisted Portuguese-speaking individuals in completing job applications, and sorted payroll checks.
Purchased supplies and performed data entry and retrieval.
Aerotek at Nintendo of AmericaSeptember 2010 to June 2011Bilingual Video Game Tester Redmond, WA
Tested and analyzed video games to determine and correct errors, flaws, and glitches prior to public release.
Identified spelling and grammatical errors within text of Portuguese game versions.
Pitney Bowes at MicrosoftOctober 2007 to July 2008Corporate Receptionist Redmond, WA
Answered multiline phones, checked in visitors, and registered vehicles in a positive and professional manner.
Addressed client concerns and complaints while documenting and maintaining statistical data on all services provided.
Assisted in scheduling and coordinating meetings in Microsoft Outlook.
Bellevue College2010Office Assistant Certificate: Business Technology SystemsBellevue, WABusiness Technology Systems
Diablo Valley College1998Associate of Arts: Liberal ArtsSan Ramon, CA
Liberal Arts Liberal Arts Program, Faculdade de Filosofia, Campos, Rio de Janeiro, Brazil.
Berlitz Teacher Training and Certification.
Multilingual with fluency in Spanish and native proficiency in Portuguese.
Administrative, Arts, attention to detail, client, clients, data entry, documentation, email, English, managing meetings, Excel, Microsoft Office Suite, Office, Microsoft Outlook, Outlook, Word, Microsoft Word, network security, network, online research, organizing, payroll, personnel, policies, Portuguese, speaking, rapport, reporting, researching, router, scheduling, Spanish, Teacher, phones, video, websites, word processing, workflow.