My objective is to bring my experiences in Leadership, Retail Management, Home Inspection and Ownership to the open position of Depot Operations Supervisor - Pallets.
I have more than 16 years of Retail, 14 years of Retail Store Management and 12 years of Business Ownership in my professional work history. This has given me the experience in leading Associates, building teams, customer/member service, creating effective merchandising projects and finding progressive ways to increase productivity.
As you will see below, I have a proven track record of taking on positions of progressive responsibility in the retail environment. Even though I have a history of success, I still have the hunger to take on new challenges. I have followed, shopped and respected Costco for many years. I just wish I would have started this journey with Costco 28 years ago. I know, going forward we can be partners in success for the company and myself personally.
- Retail/Warehouse Management
- Team Player
- Personnel development
- Detail-oriented
- Excellent member service skills
- Business Ownership
- Goal-oriented
- Merchandising
- Staff training and development
- Strategic thinker
National Registry of Food Safety Professionals
CERTIFIED FOOD SAFETY MANAGER
Certificate No:21501889
Issue Date: September 5, 2018
Expiration Date: September 5, 2023
City, STATE, 04/2017 - Current
• I've held the position of Supervisor since June of 2018
• Daily SSOP walks and sign offs.
• Oversees employees activities and upholds standards of the Deli.
• Promotes a high level of productivity.
• Daily ordering of BD and Charlies produce when needed.
• Observes employee performance to ensure health code compliance, such as sanitation, temperatures and pull dates.
• Daily till/safe counts, deposits and money ordering.
• Provides and ensures prompt and courteous member service.
• Monitors finished product to see that department consistency and quality standards are met.
• Participates in restocking ingredients, supplies, food preparation, stocking coolers and cleaning up.
• Determines production requirements and menu options.
• Coordinates duties, breaks and lunches of Food Service crew.
• Leads, sets pace, and provides training, encouragement, advice and feedback to Food Service employees.
• Completes performance evaluations.
• Coordinates proper maintenance and repairs for machinery and equipment.
• Employee of the month April 2018
• 10/2017-06/2018 Meat Wrapper
• 04/2017-10/2017 Night Merchandising
City, STATE, 01/2017 - 03/2017
- Service Provider Quality Management - developed and maintained professional customer and Service Provider (SP) relationships.
- Was responsible for the recruitment, assignment, retention and quality assurance of SP's for Washington State.
- Negotiation of terms of contracts with SPs.
- Provided immediate feedback to SPs on discretionary project modifications to improve result performance.
- Conducted job site inspections and evaluations of the final product delivered by the SPs.
- Executed consistent weekly quality reviews with select SPs to drive high customer service.
- Branch/Store Support - Communication with Sales Managers and Project Coordinators to drive customer service metrics of cycle time and VOC.
- Was responsible for cost controls of materials and labor charges.
- Acted as an interface with Sales and Store associates to provide technical training and support.
- Worked with Sr. Leadership to execute program initiatives.
- Escalated potential program gaps by engaging business reviews and developing attack plans for under-performing areas.
- Issue Resolution - Provided accurate, swift resolution of escalated customer issues.
- Used independent judgment for managing unexpected cost increases (due to additional labor and/or materials) and for customer satisfaction adjustments.
- Accountable for job cost and gross margin, coach store management, store associates and installers on proper and quick resolution.
- Performed in-home inspections as needed.
City, STATE, 09/2005 - 01/2017
- As a home inspector I conducted visual inspections of accessible systems and components of the home.
- These areas include property and site, structure, foundation, electrical, plumbing, roofs, attics, basements, crawl spaces, gutters, drainage, walls, floors, ceilings, porches and decking.
- I also inspected and operated furnaces, air conditioning, plumbing fixtures in kitchens and baths, water heaters lights, receptacles, windows, doors and built in appliances.
- Utilized knowledge of all home systems including roofs foundation electrical wiring plumbing flooring walls and fixtures.
- The ownership responsibilities included marketing, networking, cost controls, customer satisfaction, training, teaching, compliance, customer retention & P&L reporting.
- Inspected all systems and noted needed repairs.
- I conducted over 2600 residential inspections.
- Generated repeat business through exceptional customer service.
- Inspected homes for sale upon request of sellers or potential buyers.
- Drafted printed home inspection reports onsite. Including recommended repairs and deferred maintenance issues.
- Provided notification via reports to all parties of real conditions of homes.
- Was objective thorough and honest in all inspections.
- Trained multiple new Pillar To Post Home Inspectors coming into the system.
- Washington State Licensed Home Inspector #549
- Washington State Licensed Pest Inspector #71129
- Washington State Licensed Real Estate Instructor #I3103
City, STATE, 10/1993 - 09/2005
- Retail Store Management.
- I worked my way up in the company from part time Sales Associate to Store Manager.
- 10 years of management experience and 12 years overall with The Home Depot.
- As a Store Manager I supervised a staff of 250 sales associates, 15 Department Managers and 6 Assistant Store Managers. 10.5 Million Dollars in inventory and 61 Million in annual sales.
- I was involved in every part of the business from customer service, hiring, merchandising, P&L, statistics, purchasing, safety, loss prevention, professional contractor services, tool rental, training and resolving customer issues.
- Supported customer service Initiatives to include supervising Associates in the selling effort, ensuring the stores in-stock position, and maintaining an appealing and organized store appearance.
- Staffing and scheduling, identifying and resolving stock deficiencies, supervised associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
- Supervision of store Associates to include interviewing, hiring, motivating, coaching, training, developing, terminations and communication to all associates.
- Managed staff to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
- Operational management of front end processes involving sales and return transactions, as well as special services and lot support.
- Managed the back end process, including receiving and freight teams to ensure that merchandise is received and stocked appropriately.
- Following store standard operating procedures (SOP s), especially those involving Safety compliance.
- Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends.
- Planning of merchandise placement and signing.
- Ordering of product with a limited number of outs or overstock conditions.
- Cashier Trained
- Forklift Trainer/Driver
- Completed profit and loss performance reports.
- Scheduled and led monthly store meetings for all employees.
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School Attended
- GREEN RIVER COMMUNITY COLLEGE
Job Titles Held:
- Corporate Deli Supervisor-Service Deli Supervisor
- Installation Manager Washington
- Franchise Owner & Residential Home Inspector
- Store Manager, Night Operations Assistant Store Manager, Merchandising & Operational Assistant Store Manager, Specialty Assistant Store Manager, Department Manager and Sales Associate
Degrees
- Associate of Science
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