- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Corporate communications strategist with more than 10 years of experience in creating successful, targeted internal initiatives aligned with organizational goals to foster employee engagement.
- Executive communication
- Event planning
- Meeting facilitation
| - Project planning
- Sound judgment
- Skilled multi-tasker
|
Corporate Communications Manager, 05/2011 - Current
American Commercial Lines Llc – Saint Louis, MO, Internal
Communications:
- Develop strategic
internal communications campaigns for a variety of topics including mandatory
training, benefits open enrollment, corporate milestone announcements and
celebrations, employee engagement surveys, policies and corporate
responsibility initiatives
- Create, implement
and oversee all communications and announcements released to USA employee base,
which consists of frontline contact center agents, field technicians and
corporate staff
- Plan and write
customized content for key business groups, supporting the integration of a new
company into the US business in July 2016
- Lead the
development and implementation of the new intranet platform and serve as owner
for overall maintenance, news updates and technical support
- Provide
communications advice and counsel to leadership team on how to tailor their
announcements, ensuring accuracy, message consistency and determining
appropriate methods of distribution
- Lead all aspects
of employee All-Hands/Town Hall meetings for CEO including presentation
development and event planning logistics
- Prepare communications
regarding business updates and company performance to continually educate
employees on how the organization is tracking against its mission, vision and
values
- Supervise and
lead a team of interns on day-to-day tasks and projects for both HR and PR
initiatives
Public
Relations:
- Lead in the
creation of customer testimonial videos through vendor management, script
writing, production plan development and editing oversight
- Manage logistics
of the HomeServe Cares (corporate responsibility program) to aid homeowners in
need, with tasks including, coordination between contractor and homeowner, setup
of testimonial video, creation of program guidelines and application, and
serving as a liaison between various operational departments to ensure smooth delivery
of service
- Manage b-roll
video and photo archive to ensure media kits are in place to adequately tell
the HomeServe story
- Partner with
Business Development, Account Management and Marketing to develop message points and material for prospective and
current customers
- Edit press
releases to ensure accuracy and message consistency and facilitate internal approval
Supervisor, Inflight Communication & Strategic Programs, 08/2005 - 05/2011
JetBlue Airways – City, STATE, - Wrote and edited a variety of communications targeted at internal audiences, including leadership email announcements, talking points, FAQs and intranet postings
- Created strategic communications plans for new initiatives and product launches that drove business results
- Provided communications advice and counsel to internal leaders
- Managed content and development of departmental intranet site, posting regular news updates and creating educational resource pages to align with corporate news
- Moderated quarterly conference call to build trust through two-way communication between flight attendants and cross-functional executive leadership. Preparation for call included negotiating with vendor, creating host script and talking points, compiling hot topics
- Directed and produced internal videos to educate flight attendants
- Served as departmental liaison for interdepartmental and corporate communications activities
- Managed the Inflight Values Committee, a frontline employee involvement group with more than 55 members
Inflight Communications Coordinator, -
– , , - Wrote weekly News Line voicemail script for Vice President of Inflight, providing pre-recorded updates
- Coordinated logistics for monthly Inflight Business Meetings attended by flight attendants
- Collected survey feedback after business meetings and made recommendations for improvement
- Wrote Supervisor Talking Points and Inflight Operational Update to communicate business information
- Created communications calendar to align with business activities
- Wrote news updates and announcements for the Inflight intranet and updated daily
- Wrote feature articles on frontline news for Blue Print, a company magazine distributed to all employees
- Developed key messaging to frontline employees for corporate letters and announcements
Masters of Science: Public Relations, Expected in
-
S.I. Newhouse School of Public Communications - Syracuse University - ,
GPA:
Masters of Science - Public Relations S.I. Newhouse School of Public Communications - Syracuse University
Bachelor of Arts: Corporate Communications, Expected in
-
College of Mount Saint Vincent - Riverdale, NY
GPA:
Bachelor of Arts - Communications with concentration in Corporate Communications College of Mount Saint Vincent - Riverdale, NY
Public Relations Society of America (PRSA)
International Association of Business Communicators (IABC)
Technical Skills and Qualifications
- Microsoft Office Suite
- Adobe Photoshop, InDesign, Acrobat Professional, Interwoven Intranet Platform
- Proficient with use of Mac or PC
- Trained and certified as a JetBlue Flight Attendant learning regulatory, safety and service standards
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