Corporate Communications Manager Resume Example Homeserve USA

CORPORATE COMMUNICATIONS MANAGER

Executive Summary

Corporate communications strategist with more than 10 years of experience in creating successful, targeted internal initiatives aligned with organizational goals to foster employee engagement.

Core Competencies

Executive communication
Event planning
Meeting facilitation

Project planning
Sound judgment
Skilled multi-tasker

Professional Experience

Corporate Communications Manager06/2011 to CurrentHomeServe USANorwalk, CT

Internal Communications:

Develop strategic internal communications campaigns for a variety of topics including mandatory training, benefits open enrollment, corporate milestone announcements and celebrations, employee engagement surveys, policies and corporate responsibility initiatives
Create, implement and oversee all communications and announcements released to USA employee base, which consists of frontline contact center agents, field technicians and corporate staff
Plan and write customized content for key business groups, supporting the integration of a new company into the US business in July 2016
Lead the development and implementation of the new intranet platform and serve as owner for overall maintenance, news updates and technical support
Provide communications advice and counsel to leadership team on how to tailor their announcements, ensuring accuracy, message consistency and determining appropriate methods of distribution
Lead all aspects of employee All-Hands/Town Hall meetings for CEO including presentation development and event planning logistics
Prepare communications regarding business updates and company performance to continually educate employees on how the organization is tracking against its mission, vision and values
Supervise and lead a team of interns on day-to-day tasks and projects for both HR and PR initiatives

Public Relations:

Lead in the creation of customer testimonial videos through vendor management, script writing, production plan development and editing oversight
Manage logistics of the HomeServe Cares (corporate responsibility program) to aid homeowners in need, with tasks including, coordination between contractor and homeowner, setup of testimonial video, creation of program guidelines and application, and serving as a liaison between various operational departments to ensure smooth delivery of service
Manage b-roll video and photo archive to ensure media kits are in place to adequately tell the HomeServe story
Partner with Business Development, Account Management and Marketing to develop message points and material for prospective and current customers
Edit press releases to ensure accuracy and message consistency and facilitate internal approval

Supervisor, Inflight Communication & Strategic Programs09/2005 to 06/2011JetBlue AirwaysForest Hills, NY

Wrote and edited a variety of communications targeted at internal audiences, including leadership email announcements, talking points, FAQs and intranet postings
Created strategic communications plans for new initiatives and product launches that drove business results
Provided communications advice and counsel to internal leaders
Managed content and development of departmental intranet site, posting regular news updates and creating educational resource pages to align with corporate news
Moderated quarterly conference call to build trust through two-way communication between flight attendants and cross-functional executive leadership. Preparation for call included negotiating with vendor, creating host script and talking points, compiling hot topics
Directed and produced internal videos to educate flight attendants
Served as departmental liaison for interdepartmental and corporate communications activities
Managed the Inflight Values Committee, a frontline employee involvement group with more than 55 members

Inflight Communications Coordinator

Wrote weekly News Line voicemail script for Vice President of Inflight, providing pre-recorded updates
Coordinated logistics for monthly Inflight Business Meetings attended by flight attendants
Collected survey feedback after business meetings and made recommendations for improvement
Wrote Supervisor Talking Points and Inflight Operational Update to communicate business information
Created communications calendar to align with business activities
Wrote news updates and announcements for the Inflight intranet and updated daily
Wrote feature articles on frontline news for Blue Print, a company magazine distributed to all employees
Developed key messaging to frontline employees for corporate letters and announcements

Education

Masters of Science: Public RelationsS.I. Newhouse School of Public Communications - Syracuse UniversityMasters of Science - Public Relations S.I. Newhouse School of Public Communications - Syracuse University

Bachelor of Arts: Corporate CommunicationsCollege of Mount Saint VincentRiverdale, NY, US

Bachelor of Arts - Communications with concentration in Corporate Communications College of Mount Saint Vincent - Riverdale, NY

Languages

Fluent in Spanish

Affiliations

Public Relations Society of America (PRSA)

International Association of Business Communicators (IABC)

Technical Skills and Qualifications

Microsoft Office Suite
Adobe Photoshop, InDesign, Acrobat Professional, Interwoven Intranet Platform
Proficient with use of Mac or PC
Trained and certified as a JetBlue Flight Attendant learning regulatory, safety and service standards

Resume Overview

Companies Worked For:

HomeServe USA
JetBlue Airways

School Attended

S.I. Newhouse School of Public Communications - Syracuse University
College of Mount Saint Vincent

Job Titles Held:

Corporate Communications Manager
Supervisor, Inflight Communication & Strategic Programs
Inflight Communications Coordinator

Degrees

Masters of Science : Public Relations
Bachelor of Arts : Corporate Communications

Corporate Communications Manager Resume Example

Resume Score: 90%

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