Corporate Communications Manager Resume Example
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CORPORATE COMMUNICATIONS MANAGER
Executive Summary
Corporate communications strategist with more than 10 years of experience in creating successful, targeted internal initiatives aligned with organizational goals to foster employee engagement.
Core Competencies
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Professional Experience
Corporate Communications Manager06/2011 to CurrentAmerican Commercial Lines LlcSaint Louis , MO
Internal
Communications:
- Develop strategic internal communications campaigns for a variety of topics including mandatory training, benefits open enrollment, corporate milestone announcements and celebrations, employee engagement surveys, policies and corporate responsibility initiatives
- Create, implement and oversee all communications and announcements released to USA employee base, which consists of frontline contact center agents, field technicians and corporate staff
- Plan and write customized content for key business groups, supporting the integration of a new company into the US business in July 2016
- Lead the development and implementation of the new intranet platform and serve as owner for overall maintenance, news updates and technical support
- Provide communications advice and counsel to leadership team on how to tailor their announcements, ensuring accuracy, message consistency and determining appropriate methods of distribution
- Lead all aspects of employee All-Hands/Town Hall meetings for CEO including presentation development and event planning logistics
- Prepare communications regarding business updates and company performance to continually educate employees on how the organization is tracking against its mission, vision and values
- Supervise and lead a team of interns on day-to-day tasks and projects for both HR and PR initiatives
Public
Relations:
- Lead in the creation of customer testimonial videos through vendor management, script writing, production plan development and editing oversight
- Manage logistics of the HomeServe Cares (corporate responsibility program) to aid homeowners in need, with tasks including, coordination between contractor and homeowner, setup of testimonial video, creation of program guidelines and application, and serving as a liaison between various operational departments to ensure smooth delivery of service
- Manage b-roll video and photo archive to ensure media kits are in place to adequately tell the HomeServe story
- Partner with Business Development, Account Management and Marketing to develop message points and material for prospective and current customers
- Edit press releases to ensure accuracy and message consistency and facilitate internal approval
Supervisor, Inflight Communication & Strategic Programs09/2005 to 06/2011JetBlue AirwaysCity , STATE
- Wrote and edited a variety of communications targeted at internal audiences, including leadership email announcements, talking points, FAQs and intranet postings
- Created strategic communications plans for new initiatives and product launches that drove business results
- Provided communications advice and counsel to internal leaders
- Managed content and development of departmental intranet site, posting regular news updates and creating educational resource pages to align with corporate news
- Moderated quarterly conference call to build trust through two-way communication between flight attendants and cross-functional executive leadership. Preparation for call included negotiating with vendor, creating host script and talking points, compiling hot topics
- Directed and produced internal videos to educate flight attendants
- Served as departmental liaison for interdepartmental and corporate communications activities
- Managed the Inflight Values Committee, a frontline employee involvement group with more than 55 members
Inflight Communications Coordinator
- Wrote weekly News Line voicemail script for Vice President of Inflight, providing pre-recorded updates
- Coordinated logistics for monthly Inflight Business Meetings attended by flight attendants
- Collected survey feedback after business meetings and made recommendations for improvement
- Wrote Supervisor Talking Points and Inflight Operational Update to communicate business information
- Created communications calendar to align with business activities
- Wrote news updates and announcements for the Inflight intranet and updated daily
- Wrote feature articles on frontline news for Blue Print, a company magazine distributed to all employees
- Developed key messaging to frontline employees for corporate letters and announcements
Education
Masters of Science: Public RelationsS.I. Newhouse School of Public Communications - Syracuse UniversityMasters of Science -Public Relations S.I. Newhouse School of Public Communications - Syracuse University
Bachelor of Arts: Corporate CommunicationsCollege of Mount Saint VincentCity, State, US
Bachelor of Arts - Communications with concentration in Corporate Communications College of Mount Saint Vincent - Riverdale, NY
Languages
Fluent in Spanish
Affiliations
Public Relations Society of America (PRSA)
International Association of Business Communicators (IABC)
Technical Skills and Qualifications
- Microsoft Office Suite
- Adobe Photoshop, InDesign, Acrobat Professional, Interwoven Intranet Platform
- Proficient with use of Mac or PC
- Trained and certified as a JetBlue Flight Attendant learning regulatory, safety and service standards
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Resume Overview
School Attended
- S.I. Newhouse School of Public Communications - Syracuse University
- College of Mount Saint Vincent
Job Titles Held:
- Corporate Communications Manager
- Supervisor, Inflight Communication & Strategic Programs
- Inflight Communications Coordinator
Degrees
- Masters of Science : Public Relations
Bachelor of Arts : Corporate Communications
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