corporate communications manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Corporate Communications Manager, 04/2016 - Present
American Commercial Lines Llc Jeffersonville, IN,
  • Develops communications strategies and tactics to support engagement and quality goals for Cleveland Clinic's Nursing Institute, reporting directly to Executive Chief Nursing Officer and leadership.
  • Produces social media content, e-mail blasts, blog posts and a bi-weekly e-newsletter that has seen a 74% increase in readership.
  • Oversees editorial calendar, communications associates, digital content specialists and interns to improve user experience for a variety of sites and message penetration.
  • Monitors site traffic and adjusts copy and content as needed to improve performance based on level of traffic and usage.
  • Works collaboratively with leadership to develop strategic communications to drive change, while adhering to branding guidelines and corporate policies on a variety of internal and external platforms.
  • Implements external relations for Cleveland Clinic's nine regional hospitals, coordinating media relations, achieving favorable coverage and maintaining a positive relationship within the community and via social media.
  • Serves as Public Information Officer during Crisis Communications Drills for Community Hospitals throughout the region, trained in the role of PIO if Incident Command is opened.
Communications Manager, 07/2016 - 04/2016
Autodesk Inc. Mississippi, OR,
  • Reported directly to CEO, developing strategic communications for corporate headquarters, disseminating internal and external campaigns while supporting and overseeing five service line directors on the most effective approaches to achieve their strategic goals.
  • Managed social media accounts including a corporate blog, Facebook, Google+ and Twitter resulting in an 85% increase in the social media realm Effective media relations strategies achieved placement in numerous print and digital publications including:, Information Week, CSO & CIO Magazine, Crain's Cleveland Business, and coverage on all local Cleveland broadcast stations.
  • Raised media awareness by 125%.
  • Supervised the Marketing Team, ensuring timely and efficient project management for communications initiatives including: corporate events, branding, key message development, budgets, graphic design direction and collateral.
Freelance Writer, 03/2016 - 07/2016
Ameris Bancorp Palm Coast, FL,
  • Developed creative and newsworthy theater, dining, lifestyle and entertainment articles for the Cleveland audience on a weekly basis, consistently ahead of deadline and often highlighted on WKYC-TV 3.
  • Assisted with website from start-up to launch and beyond - was promoted from staff reviewer to byline writer within three months.
  • Photographed local Cleveland events and venues for the website.
  • Comfortable interviewing a wide range of personalities from celebrities to executive chefs.
Communications Coordinator, 10/2016 - 07/2016
Arlington County, Va Arlington, VA,
  • Enforced digital best practices on organizational content for intranet and website teams to create practical yet innovative solutions to challenges and opportunities.
  • Served as primary writer and editor of weekly employee newsletter, bi-monthly physician newsletter and quarterly hospital magazine for general public.
  • Raised external awareness of organizational initiatives and services, including the opening of the Cardiac Catheterization Center, by producing valuable communications plans and material including: website content, marketing collateral and press releases.
Public Relations Intern, 11/2016 - 10/2016
Kendra Scott Chandler, AZ,
  • Innovative content achieved highly visible placement for a variety of accounts including: Lincoln Electric, St.
  • John West Shore Hospital, Dutch Boy and Moen Incorporated through outlets such as, Good Morning Cleveland, Cleveland Magazine and The Plain Dealer.
Editorial Clerk, 05/2016 - 11/2016
Harris County Tomball, TX,
  • Polished and produced accurate and timely content for various beats.
  • Managed strict deadlines with ease.
Copywriting Intern, 05/2016 - 09/2016
Wyse Advertising City, STATE,
  • Crafted creative print, web and radio copy for Sherwin Williams, Wyndham Worldwide Corporation and Medical Mutual Health Insurance.
Communications Assistant, 09/2016 - 05/2016
WT05 Toledo's CW City, STATE,
  • Supervised team of interns and spearheaded communications efforts in a fast paced atmosphere including promotional content, media alerts and radio spot development.
Bachelor of Arts: English, Expected in 2006
University of Toledo - Toledo, OH
Status - English Staff Reporter/Editor for the Independent Collegian *Communications Volunteer for Toledo Museum of Art *Member of Public Relations Student Society of America (PRSSA)
Art, branding, broadcast, budgets, bi, Catheterization, com, Community Hospitals, content, copy editing, Crisis Communications, direction, Dutch, editorial, Editor, e-mail, fast, graphic design, Insurance, leadership, Marketing, marketing collateral, media relations, Microsoft Office, SharePoint, Works, Monitors, MSN, newsletter, Nursing, organizational, photography, policies, press releases, producing, project management, Public Relations, publications, quality, radio, reporting, Reporter, strategic, TV 3, video production, website, website content, writer, articles
Additional Information
  • Cleveland Clinic Caregiver Celebration Excellence Award (Winter 2013, Spring 2014, Winter 2016) & Honors Award (Winter 2015) *Honored as SecureState Employee of the Quarter (Fall 2011)

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Resume Overview

School Attended

  • University of Toledo

Job Titles Held:

  • Corporate Communications Manager
  • Communications Manager
  • Freelance Writer
  • Communications Coordinator
  • Public Relations Intern
  • Editorial Clerk
  • Copywriting Intern
  • Communications Assistant


  • Bachelor of Arts

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