To obtain a position that will enable me to use my previous work experience, strong organizational skills, and ability to work well with people. I have strong communication, customer service, and leadership skills. I am seeking either part or full time to put my skills to work. Exceptional versatility and adaptability. Dedication and drive as a self-starting, hard working individual. Ability to managemultiple tasks in a busy environment. Strong organizational skills. Strong people skills, working and interacting with wide variety of personalities. Proficient in computer, multi-line telephone, email, fax and front desk reception in high volume environment. Professional, energetic and a self-motivated individual. Provides strong attention to details.
Strong verbal communication
Coordinator and Receptionist, 03/2014
to 04/2014 The Agency – Maple Avenue, Burlington,
Worked independently and as a team member placing applicants in job positions.
Answered multi-phone lines, interviewed job applicants to properly place them for job employment with businesses.
Performed data entry daily and processed payroll as well as distribute payroll checks.
Performed drug screens and back ground checks on all applicants, and returned phone calls to applicants.
Routine office duties such as filing, creating accounts, creating charts, filing, faxing and copying
receipted money, balance cash drawer and did nightly deposit
Administrative Support Associate, 02/2007
to 10/2013 University of North Carolina at Chapel Hill, Dental School – Chapel Hill,
Served as central point of check-in and check-out for the department, scheduled clinic appointments, handled referrals from outside dental offices, distributed department mail, kept OSHA and HIPPA up-to-date, handled correspondences, made patient charts, collected and posted patient payments, verified Medicaid, and answered switchboard.
Worked independently and collaboratively and prioritized workflow while multitasking.
Also became a friendly face for clinic patients.
I called patients on a daily basis to schedule appointments, take payments and answer overall general questions.
I was responsible for emailing the Undergraduates and Residents in departments throughout the entire dental school.
Assisted faculty during implant surgery procedures and during patient visits. Called in prescriptions.
Branch Teller, 01/2006
to 02/2007 Suntrust Bank – Burlington,
Responsible for posting customer transactions, balancing branch ATM, balance night deposit.
Opened new customer accounts, answer phone lines, and worked call night one a month.
I answered and assisted with all customer questions and transactions.
Cash drawer maintenance and established banking procedures.
I also attended banking classes in Greensboro.
to 05/2005 Westside OB-GYN – Burlington,
Scheduled patient appointments, handled check-in and check-out for patients, verified patient insurance, posted patient insurance payments, distributed mail, handled patient referrals, answered switchboard, worked chartroom, and assisted physician when necessary.
made referral appointments for patients to get mammogram and follow-up visits with other doctor's offices.
to 10/1998 Kermode Clinic – Burlington,
Receptionist for the Eastowne and ARMC locations checked-in patients, answered switchboard, worked chartroom and mailroom, distributed mail, worked weekends two times monthly.
I collected copays and posted payments from insurance companies.
I called insurance companies to get patient referrals and to verify insurance.
Intake Coordinator and Processor, 04/2014
to 07/2014 Alamance County DD thru Prime Personnel – East Graham Hopedale Road, Burlingotn,
NC Assist the public in applying for private insurance, Medicaid and Food Stamps Worked Computer Lab and did Data Entry Interviewed applicants applying for NC State Assistance Attended weekly meetings and training Worked with Microsoft Word, Excel and Power Point
Data Entry Specialist/Front Office Receptionist, 07/2014
to Current UFPI – Burlington,
NC Answer multi-line switchboard and route calls to the approiate department Distribute mail. Process and package USPS, UPS and FedEx Process Orders and Quotes. Make Appointments. Perform two Daily Reports, one in the morning and one in the afternoon. Work with Microsoft Word, Excel and Powerpoint. Process and mail Certified Letters to Job Sites. Routine office duties, such as filing, faxing, copying and charting as well as date entry.
High School Diploma: 1993 Southern Alamance High School - Graham,
Business Administration and Accounting Fall and Winter 1993, Spring 1994: Alamance Community College - Haw River,
Claim Forms for reimbursement for self-pay patients, HIPAA , OSHA and Bloodborne Pathogens online training every 6 months, Dental CDT Procedure and Diagnosis Codes, Patient Scheduling, Referrals and Registration, Assist in Implant Surgeries, Central Point of Contact Medical Knowledge - Medical CDT Procedure and Diagnosis Codes, Insurance Verification, Data Entry, Patient Scheduling, Referrals, Enforce Clinic Policies, Patient Registration, Switchboard.
Accounting, ADA, ATM, balance, banking, Bookkeeping, Business Administration, Calculator, central point, charts, Credit, Customer Service, Data Entry, Diagnosis, Fax Machine, Filing, insurance, Medical Terminology, Excel, mail, Microsoft Outlook, Word, multi-phone lines, multitasking, payroll, Postage Machine, Problem Solver, Receptionist, Switchboard, Phone, workflow