Cooperate Property Manager Resume Sample

Jessica Claire

609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
(555) 432-1000 - resumesample@example.com

Summary

Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.

Skills

Time Management
Vendor relationship development
Community regulations expertise
Resident complaint resolution
HOA Rules and Regulations
Customer relations
CRM
Microsoft Office expertise
Closing and contract negotiations
Orientating and training
Background checks
Sales and marketing aptitude
Property tours
Application processing
Fair housing mandates
Knowledge of leasing and market conditions
Real Page
Entrata
MRI
Appfolio
RentCafe
AMSI

Rent Roll
Multi-family property management
Commercial property
Yardi
On-Site
Resman
Blue Moon
Administrative duties
Executive presentation development
QuickBooks expert
Americans with Disabilities Act
Fair Credit Reporting Act
Policy enforcement
Housing regulations
Training and mentoring
Sales and marketing
Mortgages and loans
New construction
Data Management
Vacancy Marketing
Construction Project Oversight

Experience

04/2022 to 09/2022

Cooperate Property Manager Cardinal Group Companies – Muncie, IN

Setting and collecting rent
Handling maintenance requests
Filling vacant units
potentially setting the budget for the property
Supervise on-site employees
Collect and adjust the rent
Handle tenant complaints and issues
Prepare and enforce a lease agreement
Advertise rental vacancies
Showing up for eviction court
Tour prospects
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Worked with on-site and remote service providers to support tenants requesting accommodations.
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Conducted new employee training and annual performance reviews.
Built relationships with service vendors and submitted associated billing statements.
Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and posClaire litigation.
Collected rent from tenants to pay maintenance and repair costs and other expenses.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Met with prospective tenants to show property and assess applications or sign leases.

05/2019 to 04/2022

Property Manager Morgan Properties – Bellmawr, NJ

Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Processed rental application.
Walked Prospects to view model units.
Kept records of correspondence with residents and tenants.
Collected monthly assessments, rental fees, deposits and payments.
Created and updated marketing materials for properties.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Conducted tours of vacancies with prospective tenants.
Showed units to potential tenants and answered questions about life in community.
Handled all security deposit refunds.
Checked rental eligibility by following company's verification process.
Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Increased occupancy through dynamic marketing initiatives.
Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
Explained policies and procedures to tenants and enforced rules.
Handled resident complaints and expedited maintenance requests.
Updated tenant and unit information to keep current in housing database.
Inspected properties regularly to identify deficiencies and schedule repairs.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Conducted apartment tours for potential tenants and answered questions about property.
Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.

02/2016 to 03/2019

Assistant Property Manager Morgan Properties – Buffalo, NY

Managed day-to-day activities involving tenants, subcontractors and property management.
Collected and maintained careful records of rental payments.
Inspected grounds, facilities and equipment to determine repair and maintenance needs.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Monitored infrastructure and building expenses and reviewed and approved invoices.
Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
Prepared and submitted monthly tenant visit logs.
Compiled and conveyed operational and financial data to regional manager.
Supervised production of annual rent, operating expense and real estate tax adjustments.
Assisted owners with analyzing complex real estate documents and loan agreements.
Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
Explained policies and procedures to tenants and enforced rules.
Handled resident complaints and expedited maintenance requests.
Escalated critical issues to property manager to ensure immediate resolution.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Handled all security deposit refunds.
Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Checked rental eligibility by following company's verification process.
Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Developed and managed highly skilled on-site staff through recruitment, training and motivation.

01/2012 to 03/2016

Assistant Property Manager BH Management – City, STATE

Received, checked and processed applications for new leases.
Assisted property owners in locating tenants to lease or rent available space.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Marketed and advertised vacancies on media and advert channels to attract potential tenants.
Oversaw daily operations, maintenance and administration of various properties.
Ran background checks on potential tenants to evaluate criminal records and credit statuses.
Trained staff on compliance, policies and procedures to maximize success.
Provided potential tenants tours of properties.
Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
Kept records of correspondence with residents and tenants.
Inspected properties regularly to identify deficiencies and schedule repairs.
Checked common areas regularly to keep neat, clean and free of debris.
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Conducted tours of vacancies with prospective tenants.
Conducted apartment tours for potential tenants and answered questions about property.
Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Checked rental eligibility by following company's verification process.
Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Conducted surveys of property market to obtain information on current trends.
Wrote and filed reports each day on current leasing activities.
Supervised production of annual rent, operating expense and real estate tax adjustments.
Collected and maintained careful records of rental payments.
Inspected grounds, facilities and equipment to determine repair and maintenance needs.
Created and managed effective marketing strategies.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Managed day-to-day activities involving tenants, subcontractors and property management.
Implemented processes to provide residents benefits of clean, safe and well-maintained community.
Created staff schedules in response to community needs.
Established and implemented leasing goals while managing effective lease expiration program.
Prepared and submitted monthly tenant visit logs.
Explained policies and procedures to tenants and enforced rules.
Handled resident complaints and expedited maintenance requests.
Escalated critical issues to property manager to ensure immediate resolution.

Education and Training

Expected in 05/2018

Master of Science: Business Administration And Management
Langston University - Langston, OK

Expected in 05/2011

Bachelor of Science: Education Administration
Langston University - Langston, OK

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Resume Overview

School Attended

Langston University
Langston University

Job Titles Held:

Cooperate Property Manager
Property Manager
Assistant Property Manager
Assistant Property Manager

Degrees

Master of Science
Bachelor of Science

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